Hotel rationalization proposal

As a member of the hotel, the rise and fall of the hotel is closely related to itself. Today, with the development of hotels becoming more and more mature, the competition between hotels is becoming more and more fierce. We should all participate in the management of the hotel with the sense of ownership and make suggestions for the development of the hotel. The following are my suggestions to the hotel for the leaders' reference.

I. Training of management personnel

"Training is the best welfare". Training is an effective way to make hotels adapt to the changing market demand, improve the comprehensive quality of managers and enhance the competitiveness of enterprises. Managers are the core strength of hotels. With the development of hotels, the requirements for managers are getting higher and higher, and enterprises need diversified talents. Through training, managers can grow and surpass themselves. In the unchangeable and fixed environment, people's horizons are getting narrower and narrower. Hotels can select a group of people to study abroad, which can create a good atmosphere full of energy, vigor and pioneering spirit and stimulate everyone's enthusiasm for work.

Second, emotional encouragement and spiritual encouragement

Only satisfied employees can have satisfied customers. Hotels should become "employees' homes", and put emotional input into employees, so that employees can always feel the warmth of home. Therefore, hotels should always care about the work and life of employees, help employees solve various difficulties at any time, and let employees know that they play a vital role in the success of their departments and even the whole hotel. To make employees happy at work, we must find their spiritual home. Sometimes it is more important to give employees some honor and dignity than to give them some money and material rewards. Therefore, we should fully grasp the psychology of employees and give them a certain sense of honor and accomplishment when they make achievements with sweat and wisdom.

Third, strengthen communication and participation.

The most precious thing between people is sincerity, trust and respect, and its bridge is communication. You can hold employee seminars from time to time, care about employees, and be good at listening to employees' opinions and suggestions in order to brainstorm. Communication and participation should tap the internal drive of employees from the heart and provide a stage for employees to display their talents. We should give full play to the role of the general manager's mailbox, not just a decoration, shorten the distance between employees and managers, let employees dare to tell the truth, give full play to their initiative, and gain a strong driving force for hotel development.

Fourth, sincere smile service.

How to truly "customer first" and actively create a "feel at home" warm atmosphere and first-class service for customers. Smiling gives people a kind, kind and polite feeling, and with proper honorifics, guests will feel at ease. Although every department requires employees to smile, the actual effect is not great. One of the reasons is that employees are required to do so. Try to let employees know that laughter should be natural, because the guest is "God"; Smile sweetly, because the guest is the "god of wealth"; Smile kindly, because guests are guests. Only in this way can "smile+comfort = first-class service" be expected to be implemented, so that every customer who walks into Li Tao Garden will linger and be willing to become a repeat customer.

5. Make the hotel's own newspaper.

In order to better reflect the unique corporate culture of the hotel, enrich the amateur cultural life of employees and improve the cultural quality of employees, our hotel can run its own shop newspaper every half month. Let hotel employees actively participate, call on employees to actively contribute, solicit opinions from employees extensively, and reward the adopted manuscripts and good suggestions. This can better reflect the hotel's style, culture and advanced deeds, fully mobilize the enthusiasm, subjective initiative and innovative creativity of employees, add luster to the hotel and better publicize the hotel image.

Six, strengthen the social morality education of employees.

Hotel is a unit in society and a window of social civilization. The basic requirement for hotel staff is to abide by social morality. Without social ethics, it is impossible to abide by professional ethics, because the hotel image is recognized by the society. The formation of hotel image depends on the hard work and enthusiastic service of all staff, and the social benefits generated by this service are gradually established in people's hearts. Therefore, without social morality, there is no professional ethics; Without professional ethics, how to do a good job in hotel service? All employees should have a sense of belonging to the store as their home. While doing our job well, we should always be diligent and frugal ideologically and oppose wasting this string. Therefore, it is necessary to strengthen the training of employees in this respect and let employees start from bit by bit. For example, save water and electricity, don't scribble on the dry walls in public areas, and take good care of hotel property.

Seven, pay attention to the daily gfd.

Proper appearance and neat clothes will give people a feeling of being energetic, hospitable and trustworthy, and enhance the trust of guests. A person's image represents not only himself, but also the whole hotel. As long as employees put on work clothes, they should be well dressed and neatly dressed in the public areas of the hotel before and after work, and they must be strict with themselves according to the dress standards during work. Some employees don't pay attention to details, and they don't pay attention to their self-image in the hotel after work, which will leave a bad impression on the guests.

There are many aspects of employee participation, and employee participation satisfaction is a multidimensional structure. The development and success of the hotel can not be separated from the all-round participation of employees, and the decision-making and business strategy of the hotel can not be separated from the participation of employees. Love my hotel and contribute my intelligence to the development of the hotel. Everyone is rowing a big boat, and the big boat Peach and Plum Garden will go further and further in the tide of market economy.