How about Zhengzhou, a famous celebrity-Guangdong-Zhejiang Association?

My feelings in Zhengzhou famous celebrity-Guangdong-Zhejiang club store

The company's shop is in a good location and has a strategic vision. Zhengdong New District ......................................................................................................................................................

Personally, I think there are some problems in the initial stage of the company's opening: 1, insufficient publicity ... 2. Problems of front office staff ... 3. Management and system are unacceptable. ...

1. Publicity: Zhengdong New District was deserted before its opening. If you want to do business well, you must publicize two things ... 1, accounting for 37.5%...2. Those with good reputation, accounting for 62.5%. Moreover, the two we made are not as good as one (I will talk about word of mouth below)

1, publicity issues ...

For example, if you want to rent a house with suitable price and good environment in different cities and villages, the best way is to find an honest uncle or aunt, make a five-way call and sit down, so that you can know the real situation of landlords, instead of walking down the street in suits and ties and seeing the information on telephone poles, pick up the phone and make a phone call: hello! I'm ... I don't even know who you're kidding when people look at you. Company problem: 1. At first, the company advertised in a newspaper called * * * (not Dahe Daily), and later it turned to Dahe Daily. Obviously, it was transferred to Dahe Daily when the effect was not good. As can be seen from this issue, ..................................................................................................................................................................., the former store manager, ended up wasting money and time, which also exposed his male chauvinism. The stupidest way: you won't even go to the street newsstand to see which newspaper has the greatest influence, or ask the employees in the local store what newspaper they usually read the most. ! !

2, the problem of the front office staff ...

The organizational structure of the front desk staff is unreasonable. The earliest recruitment plan of the front office manager (hereinafter referred to as "L") is aimed at college students, which greatly improves the overall quality of employees, that is, promotes the employment of students, relieves the social employment pressure and meets the needs of the company. This is a good thing. But to operate well, there must be n brushes. Because students are one of the most unstable groups, (impetuous, rebellious, low-minded, can't stand suffering ...). For the opening of the new store in the early stage, everyone needs to "bow down and be a willing ox", which is a hurdle.

Everyone has been training in the army for nearly two months, eating together, living together, studying together, and sharing happiness and pain (spending the winter solstice in jiaozi together, celebrating the New Year together, being punished together, gathering together on the cold ground at N o'clock to do push-ups, watching movies together, having a haircut together, taking a bath together, Then what about ............................................................................................................................................................................... (although it is a paid holiday, it is not optimistic. It's a pity that it's not easy for the company to train a person, and it has to recruit new people and start from scratch. But it will be put into trial operation soon. Most of the kitchens are demobilized veterans, which is not a big problem, but there is still a shortage of front office service personnel. Although the pre-training was so long, it was too theoretical and the service was too blunt, so that most of the guests' comments later were "well decorated and well eaten."

Question 1: Let employees (mainly waiters) work as workers in shops without decoration, lift turntables, move chairs and move tableware. On the surface, it seems reasonable to clean .........................................................................................................................'s lattice window, but there are many problems below ... which are summarized as "tired" and "dirty" of two children.

1. First of all, most of them are girls who have just left school, so we should not suffer too much. A glass turntable with a diameter of 2 meters and a box of steak knife are the most important, both weighing more than 200 kilograms. The three men struggled to lift steak knife, and after a day's work, their hands were shaking, their arms and legs ached, and several band-aids were put up. )

2. During the period, leaders cared too little and employees lacked care. Don't say so tired and dirty. Come down and have a good rest! The food is better, be caring and attentive, and the leaders will be very friendly to the guests. Why don't they pay more attention to the employees at that time? Most of them are students and girls. They are not as capable and hard-working as migrant workers, so they have no complaints. )

3. Too many unstable factors lead to employees' psychological discomfort. For example, during the renovation, everyone played too many "play house" games. The table will be moved here today and there tomorrow. Hundreds of boxes of tableware will be lifted in the lobby today, put on the second floor tomorrow, put the boards on the ground in the morning and put in the house in the afternoon. Every leader has different needs, which makes everyone feel uncomfortable. Duke Zhou said: After this cleaning, employees will put plastic wrap on it, and someone will open it in the afternoon to continue the decoration and do it again the next day. A piece of glass fell from the newly installed window, and the box toilet water tank blocked the power socket ... There were many problems, and too many useless things were done over and over again. Is it because their decoration company didn't communicate well with the store leaders or something? .............................................................................................................................................................

The above three points have caused a lot of troubles for everyone. The most serious thing is that the opening time is delayed until after the Spring Festival (and it is March in the solar calendar). Whatever the reason, the result is a lot of walking, although there are paid holidays every day in 20 yuan.

Therefore, the problems between the store leaders and the decoration company have led to delays in the construction period, and problems have emerged one after another. It is impossible to open before the Spring Festival, resulting in losses. "It is best to do everything in advance."

L was under great pressure, and the soldiers he brought out had many problems during the trial operation. Among them, there are several interesting things. When the company's chairman, director of operations and other leaders were having dinner together, a waiter was so nervous that he put the round tray on the turntable. He forgot to move the dishes and stood beside the guests at a loss. There are also cases where the container is too heavy and the service space is narrow. When serving sideways, the right hand side is tilted and the oil is spilled in the teacup. I admire this manager very much. Others will collapse in this situation.

I don't blame the employees for these problems, because most students have failed in their first step into society, and so have I, because the soft landing of their roles has to pay a price, and celebrities and famous artists have all borne it. This is the company's mistake in selecting people. Hilton Hotel leaders said: We only want the right people, not the wrong people. We only recruit employees who love the service industry and have a strong sense of service, but we can't recruit everyone. Recruiting them requires financial and energy training, and may not achieve the expected results. I also agree with him.

Of course, some excellent employees, such as Sister Hua Dan, have left their jobs. Although he was publicly praised by general manager Xin, he was not reused afterwards, and then left in a day of confusion and fatigue. There is also an excellent bartender, Ge Fei, who works hard, has a correct attitude, is knowledgeable and handsome. He is often seen drilling into the wine rack, enduring the high temperature baking of the spotlight and wiping the wine rack in a dusty environment. Besides, he stood on the ladder and went in with his head sideways. This posture is very uncomfortable I tried, too. If a hair falls on the spotlight, it will smoke immediately, and the toaster will be uncomfortable and sweat. The company didn't even give a penny when they left. The company said: "People who have not submitted their resignation reports are not paid." That's disgusting. Seeing that students are kind, honest and easy to bully, we can use some things. No matter what reason you leave, you have to pay some money. Don't kill their first job. They will never forget. It seems that the company has made a profit. In fact, the company's reputation is a stupid thing ... There are still a few excellent employees like them, but they all left one after another for many reasons, but the views of * * * are the same. If you can't improve, you can only leave. "Ignoring good behavior is tantamount to conniving at bad habits."

In terms of management, the former store manager was a failure, otherwise Hangzhou would not send N batches of reinforcements, and was eventually replaced. The former store manager is a very capable person, and he is a stronger person. Presumably, the famous employees still remember a few things. 1: Everyone complained because high heels rubbed their feet badly. To the store manager. At the regular meeting, he said that everyone came from the countryside. .........................................................................................................................................................., who doesn't wear high heels (because uncle didn't come down to eat first according to the company's regulations during his duty, but continued to wash dishes in the dishwashing room. ) 3: In the rest area next to the elevator on the third floor, I quarreled with my former partner, an employee of a floral company. Scold others 5. Scold others for serious brain drain. The foreman, supervisor and waiter left in two days, and reached the peak for a period of time. Later, they went to Xinyang to recruit a group of students. (Why do you want to recruit students, because students are honest, simple and easy to "fool") From the above representative things, we can see that the store manager is "not cultivated enough" because he is a southerner and has worked in the south before. Come to Henan, or use his method. Things are not acclimatized, execution is wrong, and many things have gone wrong, but he still stubbornly refuses to change, which is the standard "male chauvinism." And he eats like he just escaped from an African refugee camp. This is not a person's opinion, and all employees who have seen him eat know it.

Speaking of "high heels", I want to say a few more words. Originally, the company gave everyone high heels to improve their grades. I was in a good mood, but the method was improper. Please take off your high heels and see if anyone's feet are intact. In this case, as leaders, they not only say that they are safe, but also satirize that everyone is rural. His brain is not enough! Later, people gradually got used to it, but they were uncomfortable at first. As a leader, we should comfort everyone and give everyone more rest at noon. In fact, it caused public outrage. If he is not a manager, someone quarrels with him on the spot, and then his position in everyone's mind plummets, he will greet guests and pass food and tea to the top box. ...................................................................................................................

Why do you want to welcome guests and pass vegetables and tea to the top box? Because there are not enough waiters, why there are not enough waiters, why there is a serious loss, why there is a serious loss, why you are tired because of chaos, and why you are tired. Because the schedule is unreasonable, you often train this training at noon, more than ten hours a day, and often get some at night. Why do you need training? Because most of the recruits are students who have never done it, why is it "chaotic"? One is because of improper management methods, and the other is that the problem is not solved in time and reasonably.

We hope that employees will improve their service quality, have a strong sense of responsibility, have a warm attitude and leave a good impression on their guests. The best way is to recruit mature employees. First of all, we should care about our employees, whether mentally or materially. If leaders don't want to invest too much in this area, it's really contradictory. There are not enough waiters in my own shop. They often make two boxes by themselves until midnight and have to train P5. Who can really meet the requirements of the company? The store manager is so talkative that he can kiss up. Why can't he care about the hearts of employees? You are good to him, he is good to you, good to the guests, and good to the business of the store. This truth should be very simple! Why not?

"Clothes make the horse saddle." Speaking of the waiter's tooling, it's called "shocking the world" to ensure that you will never forget it. In Henan dialect, it is called "ugly to death, ugly to live." A guest asked the waiter, "Little girl, where did you buy this dress?" The waiter didn't speak, and the guest went on to say, "Shaolin Temple buys classes." Ha ha ha ha. There are also welcome clothes, which are even more shocking. Originally, the welcome clothes should be beautifully dressed and gorgeous, but the fact is that geometry has never been said to look good. If you are interested, you can visit celebrities. Maybe the leaders who decide the style of clothes are different from our eyes, or maybe they like the ones in the south. ..........................................................................................................................................................

It's a pity that people who have never lived in boys' dormitories! There are more than 30 people living in three bedrooms and one living room, all of whom live on the kitchen balcony. The three children are "dirty, messy and poor" and often meet ET to get things from Mars. It's really hard to sleep well at night. Come back one by one, listen to music, drink, fight landlords and generals, smoke, watch Japanese porn and sleep. Someone sang: Liu Da. Take a bath in summer, turn on the water pipe, and the water will be so fine. As soon as the water pipe in the bathroom there is turned on, the water supply here will be stopped immediately. I'm far-sighted. I have to evacuate before the situation gets worse. In summer, the company does not install electric fans, and the girls' dormitory is still air-conditioned. (Actually, the air conditioner was installed only because the original leader lived there. The employees are too tired to have a good rest and relax when they go home. The next day, who can be so enthusiastic and responsible? ....................................................................................................................................................................

Besides, staff meals have gone from bad to worse since the opening. There are three classic combinations: bean sprouts, kelp seeds and vermicelli. Add a sweet and salty soup, which is thin enough to shine on the moon. Once, it was a special dish, and a large number of grilled fresh squid were processed. Squid is made into staff meal and stewed in a big pot. The result was eaten by general manager Zhang, supervisor, manager and waiter. One day, I changed N sets of toilets, but the chef was fine.

Last time, the new store manager asked everyone to write their hearts. Originally, everyone thought that democracy could finally be achieved, and everyone hoped that it could be improved. I didn't expect everyone to write so much, but she only said, "Judging from the red hearts written by everyone, it seems that everyone is willing to learn, right?" ..................................................................................................................................................................................

Managing a single thing, everyone often ignores one thing:

1. What the company has done for a long time makes everyone "not in the mood" to work in this state. ...

2, because you can't recruit people, you lower the threshold. If you're a woman, get someone who's a little "stupid". The guest asked her to add vegetables, order staple food and change bone plates. She ...% @ #:! # & amp* * #%% It's ridiculous for ........................................................................................................................................................................ to increase training. I don't know what people who invite people in think of people!

People have their own strengths, there is no right or wrong, and wise leaders will make use of their strengths. It is unwise to do XJB, and I think the work is well done. it is .............................................................................................................................................................................

The system of commuting in the morning and evening requires two shifts, and reasonable distribution is conducive to work. Look at other star-rated hotels. They are making double rooms for more than ten hours every day. They are not Wang Jinxi, so they seem to survive, but there are many "crises" (running orders (bags 1), forgetting orders, employees leaving their jobs, serving wrong food, losing things, poor service, ..............).

There seems to be a five-star PetroChina International Garden Hotel next to the store, which seems to be under great pressure!

Send two sentences to the leader: 1, "Although famous flowers are taken, hoes are more ruthless. As long as the hoe dances well, you can't dig the corner. "

2. "The terrain is Kun, and the gentleman wants virtue."

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The above is purely a personal opinion. Please point out the shortcomings and leave a message on Baidu Know.

-Don't make it look real.