Catering gesture etiquette training

Ten commonly used gestures in catering services

1. "Please come in" gesture

When guiding guests, reception staff should use both words and deeds.

In restaurant etiquette training, first softly say "please" to the guests, and then use the "horizontal" gesture, with the five fingers straight and close together, the palms naturally straight, the palms upward, and the elbows bent. The wrist is as low as the elbow. Using the elbow joint as the axis, lift the hand from the front of the abdomen and swing it to the right to the front of the body. Do not swing the arm to the side or behind the body. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, the other hand is drooped or behind the back, looking at the guests with a smile.

2. Forward swing pose

If you are holding something in your right hand or holding the door, and you want to make a "please" gesture to the right to the guests, you can use the forward swing pose. , fingers together, palms straight, lift from one side of the body from bottom to top, with the shoulder joint as the axis, bend the arm slightly, reach the height of the waist, then swing it from the front to the right, swing it to 5 cm away from the body, and Stop when no further than the torso position. Look at the guests, smile, or put your hands in front of you.

3. "Please go forward" gesture

In hotel etiquette training, when guiding guests in the direction, you can use the "straight arm" gesture, with your fingers extended straight together and your palms slanted. Upward, lift the bent elbow from the front of the abdomen and swing it in the direction it should go. Stop when it reaches shoulder height and the elbow joint is basically straight. It should be noted that when pointing the direction, the body should be turned sideways to the guests, and the eyes should take into account both the direction pointed and the guests.

4. "Please sit down" gesture

Use the "tilt swing" gesture when receiving guests and asking them to take a seat. That is, you need to use both hands to hold the back of the chair to pull out the chair, and then use your left hand to Or the right arm can be raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm forms a diagonal line downward, indicating that guests are invited to take a seat.

5. "Everyone, please"

When there are many guests, the "please" can be expressed with a larger movement, using the arms swinging horizontally. Lift your arms forward and upward from both sides of your body, bend your elbows slightly, and swing them out to both sides. The arm pointing forward should be raised and straightened, while the other hand should be lowered and bent.

6. "Introduction" gestures

When introducing others, gestures should be elegant. No matter which party is introduced, the palm should be facing up, the back of the hand facing down, the four fingers together, the thumb open, the palm basically raised to shoulder height, and pointed at the party being introduced, with a smile. In formal occasions, you are not allowed to point or tap the shoulders and back of the person being introduced with your fingers

7. Applause

When applauding, tap your left palm with your right palm to express cheers or welcome. . According to Lvmanjia catering consulting experts, hand gestures with the palms up indicate sincerity and respect for others, while gestures with the palms down mean lack of candidness, lack of sincerity, etc.

8. Raise your hands in greeting

When raising your hands in greeting, you should face the other person, extend your arms, and palms outward, and do not bow indiscriminately.

9. Wave goodbye

When waving goodbye, you should: stand up straight, look at each other, extend your arms forward, palms outward, and wave left and right.

10. Passing and receiving objects

When passing objects, it is better to use both hands (at least with the right hand), hand it in the hand, and take the initiative to come forward (take the initiative to approach the person receiving the object, sit down You should stand when doing so) for easy picking up.