Which job is better, receptionist or administrative specialist?

The front desk receptionist is one of the positions in modern enterprises, and is usually responsible for customer visits and registration, telephone transfer and other matters. The administrative specialist is a position that every company must have to assist the administrative manager in completing the company's administrative work and the daily internal affairs of the department. To say which one of these two jobs is better, I think it mostly depends on personal thoughts and opinions.

Job Analysis of Administrative Specialist

Administrative Specialist is a must-have position for every company, assisting the administrative manager to complete the company's administrative work and the daily internal affairs of the department. Assist superiors to formulate administrative, general affairs and safety management work development plans and plans; assist in reviewing and revising administrative management rules and regulations, organize and manage daily administrative work; assist senior managers in property, housekeeping, and safety management, and provide timely services to other departments Effective administrative services; assist in undertaking company-related legal affairs; participate in company performance management, attendance, procurement affairs, etc.; manage and implement company operating affairs.

Capacity requirements

Management work

1. System establishment and improvement: Based on the actual development of the company, formulate rules and regulations that are in line with the current situation of the company, and inform All departments and personnel collect rational suggestions and make timely adjustments and improvements during the development of the enterprise to make the system more standardized and reasonable, improve the enforceability and effectiveness of the system, and feasibly improve employee work initiative and standardization.

2. Department communication and personnel coordination: Understand the recent work priorities, business points and management ideas. Accurately understand the intentions of the company's leaders and do a good job in communicating the situation. Communicate fully with other department personnel in a proactive and humble manner, keep abreast of the progress of various businesses as soon as possible, and promptly organize and feedback information to company leaders to effectively assist superiors in advancing their work. In daily work, pay attention to collaboration with other departments and colleagues, coordinate relationships with various departments, and establish service awareness.

3. Performance appraisal: comprehensively understand and evaluate employee work performance, discover outstanding talents, and improve the company's work efficiency. The scope of assessment is for all employees of the company. The principle of assessment is to comprehensively evaluate employees' work performance through assessment, so that employees can understand the relationship between their work performance and their remuneration and treatment, and gain the motivation to work hard and improve their work. Give employees the opportunity to participate in the company's management procedures and express their opinions. The purpose of assessment, assessment objects, assessment time, assessment indicator system, and assessment form should match. Taking job responsibilities as the main basis, adhere to the combination of top and bottom, left and right, and combine qualitative and quantitative assessment. Assessment can take the form of superiors' evaluation, peer evaluation, self-appraisal, subordinate evaluation, external customer evaluation, etc.

Transaction processing

1. Answer the phone to receive visitors: Use civilized language when answering the phone. The language should be friendly, concise, polite, and kind. Private use of public words is strictly prohibited, and calls to the information desk are not allowed. ; Use civilized language, warm reception to visitors, and listen carefully to visitors' narratives. If the problem cannot be solved in a timely and effective manner, corresponding records should be kept and followed up.

2. Document production and file management: After the document is produced, the content of the document should be communicated to the relevant departments and personnel who should be informed, and the implementation should be supervised. After the documents are produced and issued, they should be classified and sorted first and then archived as required. In principle, the company's internal comprehensive files should be archived on a half-year cycle. The basic principles of company archives management are: unified leadership, hierarchical management; maintaining the integrity and security of archives; and facilitating the effective use of archives by the company and society.

3. Regular meeting organization and minutes: Arrange the seats and order of speeches as required. Speeches should be short and concise, use time effectively, and discuss substantive issues. All participants should set their mobile phones to conference status.

4. Vehicle usage and management: Improve vehicle usage, use it rationally, and reduce energy consumption. Official cars are used for company leaders to participate in various business activities in the city and are picked up and dropped off; when they go on business trips to other places, they are sent to the train station or the airport. Other employees of the company may approve the dispatch of a car as appropriate when they encounter emergencies, important official duties, or long distances and other situations where they need to use a car.

The company organizes group activities and arranges car use as appropriate.

5. Daily system supervision: In the existing management model, increase the implementation of administrative supervision, effectively implement administrative systems and supervision, timely adjust management methods and methods, and establish a harmonious working atmosphere and Productivity for efficient operations.

External communication

1. Communication with government departments: As the window for communication between the company and government departments, we should establish a relationship of sincerity and trust with government departments with enthusiasm and correct our own Location, flexible handling.

2. Partner communication: Pay attention to multi-party understanding of business-related matters to accurately understand the other party’s intentions and help with effective communication and delivery, but pay attention to the interests of the company when handling matters. Heavy.

3. Pay attention to reciprocity: holiday gifts, greeting cards, etc., during important festivals (such as Christmas, New Year, Spring Festival, or company anniversaries of important partners [customers], etc.), the general manager should be solicited After expressing your opinions, express your gratitude in a timely manner with gifts or congratulatory letters to maintain friendly relations with your partners. In business cooperation, remind the manager in a timely manner and arrange regular communication activities or relaxed meals with partners according to the manager's requirements to establish regular communication with partners. To promote mutual understanding and further cooperation.

Administrative management work can be said to be intricate and complicated. Enterprise administrators face a large number of trivial and inconspicuous matters every day, but the role of administrative work in the enterprise cannot be underestimated, so those who work in this position are also required to have certain professional qualities.

Detailed work

1. Personnel file management

2. Personnel assessment operations

3. Employee education and training

4. Work, rest and attendance management

5. Implementation of reward and punishment measures

6. Release of various announcements

7. Recruitment, employment, promotion, and resignation Handling of resignation

8. Supervision and implementation of various rules and regulations

9. Assisting managers to formulate various management systems and business plans of the company

10. Comprehensive organization And supervise the sales work of clerks

11. Budget and purchasing skills of office supplies:

12. Reasonable arrangements when customers visit

13. Conference room Reasonable use

Administrative Specialist Job Responsibilities

1. Under the leadership of the Administrative Director, be responsible for the company’s administrative logistics, security and fire management, and create a comfortable, beautiful and tidy environment

2. Responsible for the company’s canteen management, dormitory management, environmental sanitation management, greening management, factory management, infrastructure project management, house repair, decoration management and other comprehensive affairs;

3. Responsible for the company’s asset management, office supplies and labor protection supplies, to avoid the loss and waste of company assets;

4. Fully responsible for the company’s guard management, including guard duty and company security conditions , fire safety and security of major company activities to ensure the safety of company personnel and property;

5. Responsible for the promotion, execution and follow-up of the company's various rules and regulations, and maintenance of the company's various rules and regulations Authoritative;

6. Responsible for the management of company vehicles and drivers, including vehicle dispatch, use, maintenance, and ensuring the safety of vehicles and people;

7. Responsible for company offices The daily management work and comprehensive service work of the building ensure that the logistics support is in place, the work is smooth and the environment is elegant;

8. Responsible for handling the company's emergencies and assisting the company in handling various emergencies;

9. Responsible for the prevention and treatment of various natural disasters to ensure safety;

10. Responsible for the office order and discipline of various departments of the company, ensuring that work is normal and orderly Disciplinary violations;

11. Cooperate with the Public Works Department in the management of internal maintenance to ensure that various departments carry out their work normally;

12. Complete various tasks assigned by superiors to the administrative supervisor.

Analysis of front desk reception work

The front desk receptionist is one of the positions in modern enterprises and is usually responsible for customer visits and registration, telephone transfer and other matters. Front desk reception: greet guests, determine guest intentions and receive guests, handle relevant procedures, answer incoming calls, and return visits with frequently asked questions.

Main categories

1. Sales type;

⒉ Service type.

Job responsibilities

⒈ Obedience Work arrangements for reception managers and directors.

⒉Exceptional and special matters must be reported to superiors.

⒊Accept any work assigned by your boss at any time.

⒋Collect and archive guest information, and verify relevant information.

⒌Receive guests, handle the difficulties and requests that guests encounter in the hotel in a timely manner, and provide corresponding services and necessary assistance.

⒍Provide inquiry services, but remember not to disclose guest information to others casually.

⒎Print various business reports.

⒏ Pay attention to various promotional activities in the hotel.

⒐Promote guest rooms and hotel facilities and services.

⒑Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.

Job Requirements

1. Have a good professional image and temperament, and understand basic reception etiquette;

2. Fluent in standard Mandarin and have strong language expression skills , good at communication, affinity, and strong sense of confidentiality;

3. Familiar with administrative and office management-related work processes, and good communication, coordination and organizational skills;

4. Proficient Use office automation equipment and office software;

5. Good teamwork skills, high sense of responsibility, and proactive work.

Front desk work flow

Morning shift

⒈According to hotel regulations, check your appearance, be energetic, and arrive at work on time.

⒉Sign the shift handover book, check keys (including deposit keys) according to work requirements, take over with the staff of the previous shift, understand which tasks need help from this shift, and the room reservation status of the day, especially ⅥP guests (including live-in and pre-arrival).

⒊The staff on duty at the counter first tidy up the countertop and replenish necessary supplies such as check-in cards and room cards.

⒋Go through the CHECK IN procedures for individual travelers and groups.

⒌Print an OC form and check out after 12:00 AM.

⒍Assist the reservation department to accept guests' personal reservations as room availability allows, fill in the reservation form and submit it to the reservation department for input into the computer.

⒎ To apply for discounts or room transfers, fill in the discount form or room transfer form and submit it to the cashier, and then modify the computer information. For rooms that are late after the check-out time, you must fill in a miscellaneous fee receipt and add it to the cashier. Collect rent.

⒏During the shift, unfinished work or special matters should be written in the shift handover notebook.

⒐Check the keys and hand over the shift with the replacement staff.

Middle class

⒈The first point is the same as the morning class.

⒉Same as the second point in the morning shift.

⒊Assist in handling the guest's CHECK OUT procedures, fill in the miscellaneous receipts to the cashier to add rent when necessary, and strictly implement the late check-out surcharge system.

⒋ Handle CHECK OUT procedures for individual travelers and groups, strictly implement the check-in system with valid certificates, carefully check the guest's registration information, and do a good job in reporting the household registration.

⒌Print the household registration declaration form and report the household registration.

⒍Item 6 is the same as item 8 in the morning shift.

⒎NO SHOW CHARGE

⒏Item 8 is the same as item 9 for the morning shift

Overnight shift

⒈Item 1 and 2 The points are the same as the morning shift.

⒉Receive night guests and deal with problems that occur at night. Remember, if there is an emergency, you must notify the superior supervisor and the manager on duty as soon as possible.

⒊CHECK KEY before the daily cut-off, print the "rent analysis statistics table" and check the report, and notify the night check for the daily cut-off.

⒋Print and prepare business reports according to the specified time, and organize, distribute and bind them.

⒌Same as 8 in the morning shift.

⒍Sign and receive the keys of each department.

⒎Print the remaining reports according to the specified time.

⒏Clean the environment.

⒐Same as No. 9 in the morning shift.