Find a movie about hotel stars. I saw it when I was a kid, Lord. ...

The modern management of star-rated hotels is a scientific systematic project, which not only needs new ideas and scientific management mode, but also pays more attention to the internal division of labor and cooperation, which is the so-called team spirit.

To manage a hotel well, we must first have good management methods, continuous reform and innovation, and be attractive to customers. Then how can we be attractive? I have several suggestions:

I. Reform of Housekeeping Department

Generally speaking, the division of labor in the housekeeping department of a hotel is not very clear, and it is difficult for guests to find their own rooms. I suggest:

1, the division of housekeeping department should be clear: high, middle and low-grade rooms should be separated. Make a sign, a high-grade room, a middle-grade room and a low-grade room.

2. The decoration of the housekeeping department may be different from other hotels, so you can add some scenes. (such as flowers, grass, trees, etc. ) make guests feel strange as soon as they walk into the guest room. I have the following points to discuss:

(1) wake up gently. Because many people are used to adjusting the wake-up time according to the lights instead of the alarm clock, the new wake-up system will gradually increase the lights in the room half an hour before the wake-up time set by the guests until the lights are as bright as during the day.

⑵ Keyless door lock system, which uses fingerprints or retina to identify guests;

(3) Virtual reality window, which provides the scenery outside the window selected by the guests themselves;

(4) Automatic induction system, light, sound and temperature can be automatically adjusted according to each guest's preference;

5] "white noise". Guests can choose the background sound that makes them feel most comfortable;

[6] Electronic control mattress can make different guests get the most comfortable bed feeling;

(7) A diet specially designed by nutritionists according to the physical condition of the guests.

The above costs may be too high, but we can learn from them in the future. These are also the trends of hotel development in the future.

I think the development trend of room service is as follows:

1, project concentration

The establishment of room service projects not only considers the restrictions of grades and stars, but also fully considers the needs of guests and the actual situation of the hotel, so that the service projects tend to be rich. Even if it is the same service project, we will strive to form the service characteristics of our hotel. For example, some hotels located in scenic spots with beautiful environment, considering the inconvenience of guests, set up small libraries in the floor area to enrich the evening life of some quiet guests. The same room mini-bar service, due to the different reception guests, some hotels mainly put snacks, and some hotels put fast food noodles and other foods that can satisfy guests. All these differences make the room service items tend to be rich and can better meet the needs of guests.

2. Personalized service

Standardized, programmed and standardized service is the basic guarantee of hotel service quality. However, only standardized service without personalized service is not perfect, and it can't really meet the needs of guests and make them completely satisfied. Therefore, in today's increasingly fierce competition in the hotel industry, personalized service has become a favorable means of competition between hotels and the general trend of service. This is especially true for room service. In order to provide personalized service and gain the loyalty of guests, guest rooms usually establish perfect guest history files, and constantly adjust service rules and standards according to the changes of guest needs. For example, hotels that provide turndown services should be able to ensure that they can open their favorite beds and put their favorite fruits, tea and other items. Instead of forcing all the guests to read the same newspaper, they put what they like into the guest room according to the historical files of the guests.

3. Intelligent facilities

With the arrival of high-tech era, guests, especially some business guests, put forward higher requirements for all kinds of hotel facilities, driving the facilities in guest rooms to develop in the direction of intelligence. For example, the guest room key system adopts intelligent IC card key system, even induction door lock and fingerprint door lock system; The automatic control system in the guest room is controlled by sensors, and the lights are on when people enter and off when people leave. There is also an advanced communication system, access to broadband network, electronic rooms, and a TV system, which can provide information about guests' consumption in the hotel, book meals in the room, order goods, choose movies and so on.

4. Green rooms

Today, when sustainable development is advocated, it has become a fashion to create a green hotel, and room greening is an important part of it. Therefore, guest rooms usually place cotton disposable reminder cards in guest rooms and bathrooms; Reduce the types and quantities of guest supplies that most guests don't need, and remind guests that if they need these items, they can inform the guest room ... a hundred blessings are safe, worth thousands of dollars, and everything is updated.