Summary of five-year year-end personal work of security foreman in star-rated hotels.

Another year has passed, and I believe I have gained a lot in my work this year. We need to collect and sort out the annual summary materials of hotel security from the fourth quarter, and we need to reply in time on the road of life growth. How to fully understand yourself in the hotel security summary? The following is the year-end personal work summary of the security foreman of a star hotel, which I carefully compiled for you. I hope I can help you. Please keep it.

The year-end personal work summary of the security foreman in a star-rated hotel 1 20xx is the most crucial year for xx Hotel to achieve the "three-step" strategic goal. According to the general idea of "basing on the market, strengthening management, laying a solid foundation and standardizing management" put forward by the chairman of the board of directors, our department strives to achieve the overall management goal of "promoting quality with service, creating brand with quality and seeking development with brand" in combination with our actual situation. Do a good job in public security and fire safety, strengthen the safety training for hotel employees, actively coordinate the work of all units, and make their due contributions to the long-term and stable development of the hotel.

Generally speaking, our work in the past year has many good aspects and many shortcomings. In order to give full play to our advantages and disadvantages in the future work, the security work this year is summarized as follows:

First, the assessment indicators have been fully completed.

In 20xx, under the guidance of hotel leaders at all levels and with the joint efforts of all staff, our security department successfully completed the security task for the whole year. No major accidents occurred in one year, and the integrity rate of fire control facilities and equipment reached 100% in the whole year. Conduct fire safety training for all departments of the hotel. It really played the role of escort.

Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the enthusiasm and creativity of employees.

The implementation of performance appraisal is the need for our hotel to strictly manage enterprises and strengthen management, and it is a strong foundation for implementing the target responsibility system. Combining with its own characteristics, our department directly links employees' salaries and bonuses with their personal work performance, and through continuous improvement of the incentive mechanism, we can maximize the enthusiasm and creativity of employees. There are many touching examples.

At the beginning of this year, our city suffered a once-in-a-century ice and snow disaster, and the local temperature was-12 degrees, a record low temperature. The staff of our department are all on the front line, and the cold weather has brought some difficulties to our work. But our staff, without complaint, still stick to the front line to ensure the personal and property safety of guests.

While employees take the hotel as their home, the department also insists on being close to and caring for employees, anxious about their worries and thinking about their thoughts.

Three, strengthen management, continuous learning and training, and strive for quality service.

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only when the hotel is full of excellent personnel can the management of the hotel flourish. While retaining outstanding talents, the department has strengthened the training for all employees. Has conducted two relatively concentrated theoretical and practical training. Every month, the average spare time training reaches 10 class hours. After each morning shift, no one left, but took the initiative to stay and train. Through the training and retraining of employees, the knowledge of hotel awareness, etiquette, public security and fire fighting has been strengthened. The post operation was further standardized, and the standards were unified in view of the shortcomings of individual personnel in commanding vehicles and opening and closing doors. The concept of serving guests has been obviously strengthened, such as helping guests carry their luggage and taking care of handbags left in the parking lot. The guests praised my security guard for his noble style and won honor for our hotel and department.

Due to the particularity of the hotel industry, the needs of guests often conflict with our work requirements. Some guests don't understand, often abuse the security guards, and even make some excessive behaviors. Our security guards adhere to the tenet of "the guest is the object of service", do a good job patiently and meticulously, never respond to the insults of the guests, but try their best to make the guests get happy consumption.

While serving customers well, we also serve internally. Since 10 this year, the trade union of the head office has carried out a number of cultural and sports activities, such as mountaineering activities and fire safety drills held in xx Mountain. In order to make these activities go smoothly, the staff of our department are loyal to their duties, giving up more than 10 hours of rest time, ensuring the safety of various activities, and successfully completing the tasks assigned by the organs of the head office.

Fourth, do a good job in public security and fire control in hotels, and strengthen the maintenance of fire control facilities and equipment.

Safety work is the foundation of enterprise survival. Under the guidance of the head office and the general manager's office of the hotel, our department adheres to the policy of "safety first, prevention first" and earnestly and solidly does all kinds of safety precautions.

In order to implement the fire safety work, we implement the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy tasks in the renovation construction site of the third floor restaurant and the north building, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor the site, and at the same time implemented the hot work approval system, so that no hot work was carried out without approval or operation certificate, and the safety work was truly implemented.

Our department often conducts inspections and inspections on key parts and departments of the hotel. Seriously eliminate the hidden dangers in dangerous points and key areas that are easy to cause accidents. Adhere to the safety inspection of restaurants and kitchens. , ruled out short circuit of wires for 5 times, and found unsafe factors for about 40 times. Handle hidden dangers found in time, and report those that cannot be handled truthfully. This year, many salesmen, thieves and criminals regard our hotel as a place for illegal activities, ring the doorbell and make phone calls at will, harassing guests, and bringing trouble to our safety work. My security personnel, using monitoring equipment and patrol personnel to closely cooperate, monitor parking and driving to ensure the safety of the floor.

Over the past year, we have strengthened the regular inspection, maintenance and maintenance of hotel fire-fighting facilities and equipment. The fire extinguisher has been updated and maintained, the fire-fighting equipment lacking spare parts has been supplemented in time, the fire-fighting facilities and equipment in key parts have been maintained, and the faults have been repaired, thus ensuring the normal use and being foolproof.

My department also greeted the local fire inspection many times and actively participated in the fire conference of the urban fire department, which played a role in supervision and learning from each other.

5. Actively participate in various activities organized by the head office, and win many honors for the hotel.

In 20xx, the trade union of the head office vigorously promoted and developed various cultural and sports activities with the purpose of enhancing the vitality and cohesion of enterprises, and actively carried out various cultural and sports activities. Our department responded to the call of the hotel trade union and actively participated in the trade union activities of the head office. In the competition, our employees xxx and xx won the first place in mountaineering and the second place in Shuang Sheng respectively, and xxx won the second place in the trade union legal knowledge contest held by the Head Office. Won the honor for the hotel.

Although in the past year, our department has made gratifying achievements in all aspects and the management level has been greatly improved, we must also face up to the difficulties and challenges in our work. First, employees can't be completely self-disciplined according to the standards, and their quality is uneven, which needs further improvement. Second, the level of our managers needs to be improved. Third, our equipment still has defects, which can't play a good monitoring role and need to be improved. These problems and shortcomings need to be seriously considered, summarized and improved in the future.

Looking back on my work in the past 20xx years, I really feel the more severe work situation. However, our security department firmly believes that under the leadership of hotel leaders at all levels, we will closely focus on the annual work of the hotel and make new contributions to the development and stability of the hotel with a solid work style!

In the new year, the Ministry of Security closely focuses on the idea of "new image change", highlights the word "change" and establishes a new image of the Ministry of Security.

The general idea of annual work.

1, sign 20xx annual fire safety responsibility letter with all departments; Let everyone have a burden on their shoulders, feel safe in their hearts and ensure the safety of the hotel.

2. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of hotel fire protection, ensure the safety of hotel fire protection, be foolproof, adhere to prevention first, and combine prevention with consumption. Constantly improve and abide by various rules and regulations in the work, use system managers, set up safety inspection teams, regularly inspect hotels and surrounding places, find potential safety hazards, coordinate with other departments for rectification in time, and put an end to all safety accidents.

3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Those who fail the examination are resolutely not allowed to take up their posts. And organize a full-time fire safety training every quarter.

4. Carry out learning and reading activities and build a learning organization. In view of the fact that department employees usually don't pay much attention to theoretical study, it is necessary to make a detailed study plan, change this habit of not studying, send more hotel materials, or write learning experiences, and urge and encourage department employees to learn, especially hotel business knowledge. Do a good job of monthly, quarterly and annual inspection, achieve results and improve. Comprehensively improve the quality of department employees.

5. This position should be rotated. Every post in the department rotates once every two months, changing the past mode of fixing posts, so that everyone can be familiar with and competent for each post and develop in an all-round way.

6. Strengthen internal assessment and implement the last elimination system. Tree image, uniform uniform (with belt, epaulettes, cap badge, etc.). ), all employees in the department are dressed for work, showing a new look. Combined with the assessment standards formulated by the human resources department, the employees of each department are assessed and eliminated at the end. Those with the lowest assessment score for three consecutive months will be laid off. Personnel are supplemented by recruiting high-quality veterans.

7. Rectify the security dormitory. Learn from dormitory management, learn good dormitory management experience, be neat and clear, and drive the whole dormitory management of the hotel to by going up one flight of stairs.

8. Pay more attention to employees' thoughts at ordinary times, communicate frequently, care for and care for employees, talk with individual bad employees, help them find out the existing problems, and encourage them to make a leap in improving service quality in the new year.

Summary of the year-end personal work of the security foreman in a star-rated hotel 2. The New Year is coming. In the past year, my security department closely focused on the central work of the hotel throughout the year, actively innovated and constantly improved with a solid work style and pragmatic attitude, and fully completed all the tasks of this year, making due contributions to the smooth completion of the objectives of xx Hotel.

20xx is the most crucial year for xx Hotel to achieve the three-step strategic goal. According to the general idea put forward by the chairman, our department strives to achieve the overall management goal of promoting quality by service, creating brand by quality and seeking development by brand, laying a solid foundation and standardizing management. Do a good job in public security and fire safety, strengthen the safety training for hotel employees, actively coordinate the work of all units, and make their due contributions to the long-term and stable development of the hotel.

Generally speaking, our work in the past year has many good aspects and many shortcomings. In order to foster strengths and avoid weaknesses in future work, the work this year is summarized as follows:

First, the assessment indicators have been fully completed.

In 20xx, under the guidance of hotel leaders at all levels and with the joint efforts of all staff, our security department successfully completed the security task for the whole year. No major accidents occurred in one year, and the integrity rate of fire control facilities and equipment reached 100% in the whole year. Conduct fire safety training for all departments of the hotel. It really played the role of escort.

Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the enthusiasm and creativity of employees.

The implementation of performance appraisal is the need for our hotel to strictly manage enterprises and strengthen management, and it is a strong foundation for implementing the target responsibility system. Combining with its own characteristics, our department directly links employees' salaries and bonuses with their personal work performance, and constantly improves the incentive mechanism to give play to employees' work enthusiasm and creativity. There are many touching examples.

At the beginning of this year, our city suffered a once-in-a-century ice and snow disaster, and the local temperature was-12 degrees, a record low temperature. The staff of our department are all on the front line, and the cold weather has brought some difficulties to our work. But our staff, without complaint, still stick to the front line to ensure the personal and property safety of guests.

While employees take the hotel as their home, the department also insists on being close to and caring for employees, anxious about their worries and thinking about their thoughts.

Three, strengthen management, continuous learning and training, and strive for quality service.

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only when the hotel is full of excellent personnel can the management of the hotel flourish. While retaining outstanding talents, the department has strengthened the training for all employees. Has conducted two relatively concentrated theoretical and practical training. Every month, the average spare time training reaches 10 class hours. After each morning shift, no one left, but took the initiative to stay and train.

Through the training and retraining of employees, the knowledge of hotel awareness, etiquette, public security and fire fighting has been strengthened. The post operation was further standardized, and the standards were unified in view of the shortcomings of individual personnel in commanding vehicles and opening and closing doors. The concept of serving guests has been obviously strengthened, such as helping guests carry their luggage and taking care of handbags left in the parking lot. The guests praised my security guard for his noble style and won honor for our hotel and department.

Summary of the year-end personal work of the security foreman in a star-rated hotel 3 Looking back on the past year, with the concern of hotel leaders and the cooperation of various departments, we have done some work in strengthening hotel security management, improving the category system, security patrol inspection, building service brands and organizing learning. The following is a summary of my annual work as a hotel security guard.

First, further improve and perfect the security system.

1, organize the implementation

Since 10 took over the security department on June 5438+00, according to the needs of hotel security and fire protection, a fire prevention committee was established. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of who is in charge and who is responsible, a three-level safety management target responsibility book has been implemented.

2. System implementation

In order to ensure the safety of the hotel, we have established a set of safety system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control.

3, publicity and education implementation

In order to make fire safety work deeply rooted in people's hearts and enhance employees' awareness of fire safety, we have conducted fire safety publicity, education and training for employees in a planned and multi-form manner. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 times, participated in the fire safety knowledge test 170 times, watched the fire safety video materials 140 times, and distributed fire safety knowledge to all departments. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention.

Second, the implementation of security checks to ensure hotel safety.

In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work.

Since taking over, we have carried out more than 200 safety patrol inspections and organized four major safety inspections every two months. During the safety inspections, we found 13 unsafe factors:

Example: the fire extinguisher is out of date, the kitchen operation room is not equipped with a fire blanket, and the fire hydrant lacks accessories. In view of the problems found, we have issued a rectification notice and ordered it to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified.

At the same time, the guest information registration system stipulated by the public security bureau and the police station shall be implemented, so as to register carefully and upload it in time.

Year-end personal work summary of security foreman in star-rated hotels 4 Looking back on the past year, with the concern of hotel leaders and the cooperation of various departments, our department has done some work in strengthening hotel security management, improving category system, security patrol inspection, building service brands, organizing learning and so on.

First, further improve and perfect the security system.

1, organize the implementation

Since 10 took over the security department on June 5438+00, according to the needs of hotel security and fire protection, a fire prevention committee was established. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of "who is in charge, who is responsible", the three-level safety management target responsibility book was implemented.

2. System implementation

In order to ensure the safety of the hotel, we have established a set of safety system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control. At the same time, the guest information registration system stipulated by the bureau and the police station was implemented, so as to register carefully and upload it in time.

3, publicity and education implementation

In order to make fire safety work deeply rooted in people's hearts and enhance employees' awareness of fire safety, we have conducted fire safety publicity, education and training for employees in a planned and multi-form manner. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 times, participated in the fire safety knowledge test 170 times, watched the fire safety video materials 140 times, and distributed fire safety knowledge to all departments. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention.

Second, the implementation of security checks to ensure hotel safety.

In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work.

Since taking over, we have carried out more than 200 safety inspections and organized four major safety inspections every two months. At the same time, 13 unsafe factors (such as 1, fire extinguisher expired) were found in the safety inspection. 2. The kitchen operation room is not equipped with a fire blanket. 3 Fire hydrants are short of accessories. ) and so on. In view of the problems found, we have issued a rectification notice and ordered it to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified.

Third, build a service brand and pay attention to learning and management.

As a hotel, to grasp the quality of service, the first thing is to grasp people, grasp their own construction, and grasp the thinking and quality of employees. Only in this way can employees truly understand the purpose of service. We hold four safety meetings every month. Make full use of meetings to communicate with employees, dissect positive and negative cases, and instill the purpose of serving guests in our hotel. At the same time, praise the employees who performed well in the meeting in time, and seriously criticize the employees who did not perform well. At the same time, it is necessary to educate employees to strengthen iron discipline, especially those in our gate post, who have a wide network of contacts. For example, on the 9th of October this year 165438+ 10, our foreman xxx saw a guest parked at the gate, which blocked his way to the backyard. Just tell the driver not to park here, it will affect the traffic of other vehicles. He must stop here. When I told him again, instead of listening, he called names and punched and kicked our foreman twice. Our foreman never fought back and was taken away. At that time, people from the opposite mobile company were also very angry. They told our supervisor why you didn't help employees hit drivers. From this point of view, it is precisely because we often hold meetings to study and emphasize iron discipline that we can do this from the supervisor to the employees.

For this reason, the foreman xxx was highly praised at all security meetings, and dissected this case: if I had fought back at that time, my emotions would have been balanced, but the loss would have been even greater, which directly affected the reputation of our Damenggang security guards among the guests and the surrounding people. Even have a bad view of our security, because we have such security, mainly because of the usual education and training of hotel leaders.

Summary of the year-end personal work of the security foreman in a star-rated hotel 5 The fleeting year is a year in which I have made progress in the hotel security post. Looking back on my previous security work at the end of the year, I am naturally emotional, mainly because I am in charge of security work and can perform my duties under the instructions of the leaders, but I also understand that I can't aim too high in front of some achievements in my current work, so I will maintain a steady style and do all the work arranged by the leaders in a down-to-earth manner.

I can be strict with myself according to the hotel system in order to meet the requirements of the leader in terms of ability. I understand that security personnel shoulder important responsibilities and need to do their own work seriously, but in the face of possible security accidents, we must nip in the bud to get satisfactory results, and I am also committed to the development of the hotel industry with a responsible attitude towards security work. For me, it is also a great sense of accomplishment to ensure the safety of the hotel through the completion of security work. In addition, I can reasonably adjust the disputes between customers during the inspection so as not to affect the influence of the hotel. For me, this situation often needs to be dealt with in time to avoid irreparable losses.

Do a good job of patrolling around the hotel to ensure the property safety of customers. Customers choose to stay in our hotel, which is also the trust of all staff. Thanks for this trust, security work should naturally be done seriously. While completing this work, I also asked for my advice, mainly to check the performance of both sides in the inspection project and sum up experience in time. Through the progress in this year's work, I also understand the importance of doing a good job in security work, but I still need to constantly push myself and learn the skills in security work, at least through work.

Through the completion of security work to ensure the safety of the hotel and establish a good guarantee, on the one hand, I can establish a security system through the usual patrol work, because a number of security personnel conduct comprehensive patrols, so as to achieve the ideal effect, whether it is the inspection of monitoring or the completion of handover work, it can reflect the mentality of being responsible for their own work. In addition, I also participated in this year's fire safety training and learned a lot. Through this study, I learned how to deal with fires. Through the usual preventive measures, I can effectively prevent fire accidents from happening in hotels. Being able to learn new knowledge through training also makes me very grateful to the leaders for training security personnel.

I will conscientiously perform my safety duties and plan the development next year. At least I will know and understand how to do it with accumulated experience. With this positive attitude towards security work, I believe I can make a difference in the workplace.