Traditional Culture Encyclopedia - Hotel franchise - Requirements for becoming a qualified hotel waiter
Requirements for becoming a qualified hotel waiter
2. Be polite to others, pay attention to polite language when serving guests, say more please, and care about the guests as if they were their own family. Sometimes careful reminders will make guests feel very warm, such as careful steps and paying attention to burning their mouths.
You should have the consciousness of active service, observe more and see what the guests need, and try to do it before the guests call you. For example, if the guests' bone plates are full, they should go over and give them another one, and if the cups are full, they should go over and ask if they want to add them.
No matter what happens, don't run around, it will make the guests feel uneasy. When you encounter something, you should be calm and calm. Remember to report to the leader in time if you can't handle it. Don't gather to discuss. This is the taboo of the hotel, which will look very bad.
5, the hotel is divided into off-season and peak season, sometimes there may be no guests, but you can't indulge your standing posture or find someone to chat and play with your mobile phone just because there is no one. Be ready for work at any time. You know, no matter who is there, you are paid. Now that you have done this position, you should be responsible for this work.
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