Hotel legal dispute cases and their handling

Legal analysis: As a civil subject, hotels should establish contractual relations with all aspects of society, the most important of which is the service contractual relationship with guests, which involves all links from booking to checkout. Hotel breach of contract often constitutes infringement, which leads to the infringement of guests' property or personal rights. In view of the frequent theft of guests' property in guest rooms, the hotel solves it by setting up a safe. The key depends on whether the hotel has fulfilled its obligation to inform and provided relevant services. From a legal point of view, the hotel should protect the personal and property safety of guests after they come to the hotel for consumption and establish a contractual relationship with the hotel. Hotels do not pay enough attention to protecting the personal safety of guests, and robberies, murders, fires and other incidents also occur from time to time in hotels. Because the personal safety of the guests is not effectively protected, once the personal injury of the guests occurs, there will be disputes with the guests.

Legal basis: Article 10 of the Civil Law of People's Republic of China (PRC) shall handle civil disputes according to law; Where there are no provisions in the law, customs can be applied, but they must not violate public order and good customs.