What does the hotel lobby manager do?

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2. Properly arrange the work of the day, and supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4. Answer the guests' inquiries and provide the necessary help and services for the guests;

5. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees. In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

Extended data

Related background:

The lobby manager is the middle manager of the hotel industry, the nerve center and emergency center of the daily operation of the hotel, the image ambassador of the hotel, and the eye to supervise the quality of work of all departments of the hotel. The lobby manager is generally above the supervisor and below the assistant general manager or the director of the general manager's office. For this reason, the lobby manager can strengthen the accumulation of management experience and move forward to management development.

Entrusted by the general manager, the lobby manager handles the complaints of guests about all facilities, personnel and services of hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in a normal order. It is a bridge between hotels, restaurants and guests.

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