Traditional Culture Encyclopedia - Hotel franchise - The girl gave the hotel a bad review and was threatened to reveal the privacy of the room. What should I do if this happens?
The girl gave the hotel a bad review and was threatened to reveal the privacy of the room. What should I do if this happens?
0 1, afterwards; Wonderful hotel threatens customers' praise. The protagonist of the incident is Ms. Mi from Hangzhou. One day, Ms. Mi was on a business trip in Suzhou, Jiangsu, and chose to book a hotel on the online platform. At first, I felt very good about the overall stay in the hotel, but I was not very satisfied with the breakfast provided by the hotel the next day, so I gave a bad review. I thought this bad review could make the hotel realize the problem and correct it, but things didn't develop as Ms. Mi imagined. Next, because of her bad reviews, she was attacked by hotels one after another.
In the face of Ms. Mi's bad review, the hotel first called Ms. Mi by telephone bombing and asked to delete the bad review. After the telephone bombing failed to achieve their expected results, they chose to obtain Ms. Mi's personal information by hook or by crook, and threatened to reveal the personal privacy of her hotel room if the bad reviews were not deleted, and threatened Ms. Mi: Does your husband know that you have a room with someone else?
02, in the face of the hotel's move can't retreat, should be positive resistance. In fact, it is very common for us to pursue praise and delete bad reviews, especially when shopping on a treasure. Although we sometimes don't give bad reviews when shopping, if we don't give good reviews, we sometimes receive SMS notifications from some business customer service personnel.
Faced with such a thing, as consumers, we have our own rights. We can choose bad reviews or not, but we have the right to help the merchants or refuse them. In the case that Ms. Mi is threatened by the merchants, we can protect our rights and interests by calling the police and let the police and the law solve this matter. At the same time, Ms. Mi can also keep the hotel information about her attack as evidence.
Although many times people will say that they will think about other people's difficulties when summing up this kind of problem, if the situation they are facing is Ms. Mi's, then I personally won't care anyway, because the hotel's behavior has touched the personal bottom line.
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