Hotel management countermeasures

Subtitle: Improving hardware and software. Specific: Introduction: If a hotel wants to attract people, the most basic things are nothing more than these aspects: perfect facilities, good quality and good location. Countermeasures: 1. Perfect facilities are essential, and a front desk needs at least one well-equipped hardware facility to attract customers. If your front office is not good in the eyes of customers, customers at the corresponding level and above can't agree with it from the heart, and disapproval is a sign of "closing the door" for the boss. Solution, do enough effort in hardware, at least let the customers at the level you are prepared to accept recognize you, which depends on what kind of customer level you are prepared to face, three-star standard of three stars and four-star standard of four stars. If it is a hotel, at least it makes people feel that your hotel is really clean and tidy. In fact, it just makes people feel that your hotel has a certain taste. As for the taste, it depends on the customer groups, plants, works of art, music and so on. Can set off the artistic atmosphere (lighting also has an effect, which can not only render the atmosphere, but also affect the mood). 2。 Software is very important, the complexity of software is the cultural atmosphere, and simplicity is the quality and attitude of employees. In your hotel, you must ask employees to be polite to customers, let employees consider problems from the customer's point of view, and try to think of and solve the problems that customers want to solve before customers speak. You can ask your employees to do this as a requirement, and if you want to achieve the best results, you should first consider the difficulties that employees may encounter in their work and life and try to help them solve them. At the same time, you also need to establish a strict management system, so that the excellent will be rewarded and the bad will be punished. Combine kindness with kindness. 3。 Geographical location.