Traditional Culture Encyclopedia - Hotel franchise - What is bowing down?
What is bowing down?
Recently, in the boutique shoe area of a shopping mall in Harbin, in order to show that buying boutique shoes is "value for money", the salesperson was asked to kneel on one knee when trying on shoes for customers, and "kneeling service" was implemented. There are four kinds of imported brand shoes sold by kneeling, and the price of each pair is above 1000 yuan. People in the shopping mall said that although the sales volume has not changed significantly after the implementation of "kneeling clothes", as part of the corporate "VIP service" culture, they are considering implementing this measure in a larger shoe area. As a service mode, "kneeling service" has been implemented for more than a month, which has aroused strong concern in the society: are merchants innovating services in violation of regulations or hurting people's dignity for show? A debate that completely transcends enterprise regulations and touches on national ethics has also begun. "Did you kneel today?" The service industry has become a pet. After the launch of "Kneeling Service" in this big shopping mall in Harbin, it caused quite a shock in the industry. Most competitors think that "this move is strange and eye-catching." However, it is understood that in the current domestic service industry, the "begging" service is gradually replacing the traditional service model and becoming a new favorite: Hangzhou: the "presidential box" in a large entertainment venue costs 10,000 yuan at a time, and all waiters use the begging service, large and small 100 boxes are full every day; Chengdu: In a luxurious hair salon, listening to music and sleeping on a massage bed. The waiter has been kneeling to wash his hair, only 10 yuan every time; Ningbo: A large hairdressing salon in Xinjie, Haishu District, asked the waiter to kneel down to serve the customers. If the waiter doesn't kneel down, he will be fined 100 push-ups after work. The shopkeeper said that kneeling clothes are China culture; Hunan: "An airline branch in Hunan sent 20 flight attendants in three batches to provide semi-kneeling communication services for business class passengers;" Haikou: If you spend 25 yuan money, you can enjoy the service of the waiter kneeling and washing your hair once; Lanzhou: A hotel implemented kneeling service, and it is said that the guests were full ... For a time, "kneeling for service" began to appear in the service industry as a "new marketing method". Did you kneel today? " Is replacing "did you make money today" and is becoming popular among some waiters. In the shopping mall where "kneeling service" is implemented in Harbin, the reporter interviewed several customers at random: a man surnamed Zhang said: "This really reflects the service awareness and respect for customers of the merchants. I think it's no big deal. Most of the shoes here are expensive, so it may balance the customer's psychology to make up for them with service quality. "A woman who accompanied me held the opposite opinion:" I don't think it is necessary at all. Just selling shoes. Why are you kneeling? The waiter only needs to introduce the characteristics and prices of shoes seriously and enthusiastically. It's really unnecessary to make so many tricks. "
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