What if the hotel reservation can't be cancelled?

1. How can I complain if I can't cancel my reservation? 2. Ctrip has booked a hotel and cannot cancel it. How can I return it? 3. The hotel booked by Meituan cannot be cancelled. How can I apply for a refund if I haven't checked in? How can I complain if I can't cancel my reservation?

If you can't cancel the reservation, you can complain to the Consumer Association or through the Consumer Association's telephone number 123 15.

According to the law, disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court. Complaints that cannot be cancelled are as follows: you can complain to the complaints department of the hotel or reservation platform; You can complain to the consumer rights protection association or the market supervision and management department; You can call the national unified reporting service hotline 123 15 to complain; You can complain through other legal channels such as media exposure.

legal ground

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, disputes between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.

Ctrip has booked an irrevocable hotel. How can I return it?

First contact the merchant to explain the relevant situation to see if it can be returned, and then contact Ctrip customer service to explain the situation to see if the order can be cancelled. If rejected, call 12305 to explain the relevant situation and defend rights. In general, non-cancellable orders can be cancelled successfully.

Ctrip's hotel booking process is that when users book hotels on OTA platforms such as Ctrip and prepay successfully, OTA will send the order to the hotel, which means that OTA has placed an order at the hotel and will pay the room rate for it. Of course, different hotels and different OTA settlement fees have different cycles. Perhaps OTA will not pay the hotel room rate immediately, but after the order is successful, as long as it is an irrevocable order, OTA needs to pay the hotel room rate, regardless of whether the user finally stays.

Matters needing attention in booking hotels online

1. Online hotel reservations generally include three types: refundable before check-in and refundable within a limited time (that is, how long before check-in, refundable and nonrefundable). The specific reservation page should be explained. In order to avoid unnecessary trouble, try to choose a hotel that can get a refund before you check in.

2. After booking in some hotels, users can get a full refund if they are not satisfied within the time allowed by the hotel, but some hotels will charge a handling fee. B&B hotels can't check out in most cases, and even if customers cancel in advance, they won't get a refund. Therefore, customers must consult clearly before booking hotels.

The hotel booked by Meituan cannot be cancelled. How can I apply for a refund if I haven't checked in?

Hotel reservations cannot be cancelled, and you can't apply for a refund if you don't stay.

There are three ways to solve this problem:

1. Negotiate with the hotel to change the check-in time;

Second, negotiate with the hotel and the hotel will sell the house on its behalf. Many homestays can operate in this way, and it is uncertain whether hotels can operate. It is more likely to be sold in the peak season.

3. If you can't stay in this situation due to non-personal accidents, you can call the platform of Meituan, and the platform will coordinate the refund.

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What problems should I pay attention to when booking a hotel online?

Through online booking, it is recommended to choose a regular provider, so that your reservation and stay can be guaranteed. When booking, please check whether the check-in and check-out dates are correct; The name and contact information of the person filling in the order should be true; Pay attention to the special tips in the hotel profile; Choose the reservation that needs credit card guarantee, and pay attention to the guarantee cancellation policy and time limit; After submitting the order, please reconfirm whether this information is needed.

After completing the reservation and submitting the order, please wait patiently for the confirmation of the website. You received a confirmation message, which means that the reservation was successful. After arriving at the hotel, book the name of the agent and the name of the check-in person in the hotel front desk order form, and show your valid ID card and passport for check-in procedures. Usually the hotel will ask you to pay a deposit to ensure the payment of the expenses incurred during your stay.

References:

/"target="_blank "Meituan customer service official website.