What does the star hotel switchboard do?

1, the switchboard is called invisible service in star-rated hotels, which is mainly responsible for transferring internal and external calls and answering guests' inquiries. Bookers mainly book rooms and meals and don't answer the phone. Generally, the working hours of the switchboard are 24 hours, with three shifts. You are absolutely not allowed to leave the switchboard during working hours, and someone has to cover for you when you eat and go to the toilet.

2, mainly to transfer internal and external calls, wake-up service, answer inquiries, make long-distance calls in the first room, and spread emergency notices. Star hotels will meet foreign guests, so it is best to know some basic English conversations about hotels.

3. Deal with all kinds of chores, such as a guest calling for a pillow, the switchboard has to call room XXX in housekeeping to ask for a cassia seed/buckwheat/lavender pillow. If the guest wants DND, hang up and deal with it.