Five methods of hotel management

Five major methods of hotel management

Under certain conditions, hotel management determines the effectiveness of operations. If a hotel wants to make money properly, it must have a set of scientific management methods. The basic methods of management can be summarized as follows:

Form management method

Form management method is to use the design, production and delivery processing of forms to A method of controlling hotel business operations. The key to the form management method is to design a scientific and complete form system. Hotel forms can generally be divided into three categories:

The first category is various business instructions issued by superior departments to lower-level departments;

The second category is transmitted between departments Information business forms;

The third category is various reports submitted by subordinates to superior departments.

Form management must follow the principles of practicality, accuracy, economy, and timeliness, and make specific provisions in the following five aspects:

First, the type and quantity of forms , it should not only fully reflect the hotel's business operations, but also be simple and clear, easy to fill in and analyze.

The second is the nature of the form, which is both a business instruction and a work report.

The third is the delivery procedure, that is, to which departments it is delivered and how it is delivered.

The fourth is the time requirement, that is, stipulating when to deliver and the time required for delivery.

The fifth is the processing method of form data.

Hotel managers must learn to use forms to control the business activities of the hotel, such as mastering and supervising the work of their subordinates by checking and reading various work reports, and understanding and controlling by reading and analyzing business reports. Hotel business activities, etc.

Quantitative management method

Quantitative management method is to study the quantitative relationship of management objects, follow the quantitative regulations, and use quantitative relationships to manage Methods The hotel's business activities must make as little investment as possible and achieve as many effective results as possible. It must not only have qualitative requirements but also quantitative analysis, whether it is quality standards, capital utilization, material management and personnel organization. There should be quantitative standards. It should be said that the use of quantitative methods to manage business activities generally has the advantages of being accurate, reliable, economical and practical, and able to reflect the essence.

System management method

System management method is a method to control hotel business activities through the formulation and implementation of systems. To make system management truly feasible, we must pay attention to the following three issues:

First, the scientific nature of the system, that is, the hotel's system must comply with the objective laws of hotel operation and management, and must be based on the needs and needs of hotel operation and management. It is formulated based on the common interests of all employees. At the same time, attention should be paid to making the system provisions clear, specific, and easy to operate.

The second is the seriousness of the system, that is, maintaining the authority and coercion of the system. When formulating a system, we must have a scientific and rigorous attitude. Whatever system is formulated and to what extent it is formulated should be carefully studied and carefully considered. When implementing the system, we must abide by the system and be accountable for violating the system. Everyone is equal before the system. We must not balance merits and demerits, and this will not be the case in the future. When dealing with violations, there must be strict procedures, be based on facts, use the system as the criterion, and pay attention to the accuracy of punishment. In addition, we must also pay attention to the seriousness of revising the system, not only to continuously improve the system in the practice process, but also to maintain the continuity of the system.

The third is the artistry of system management. As the saying goes, the system is ruthless and people have feelings. On the one hand, we must strictly follow the system. On the other hand, we must combine the implementation of the system with ideological work, and pay attention to the art of criticism and punishment. , and at the same time, we must combine the implementation system with solving the actual problems of employees.

?Walk around management? method

? Walk around management? Method is also called on-site management method, which requires managers to conduct in-depth On-site, strengthen inspections and adjust the relationship between all aspects of hotel business activities. One of the characteristics of hotel business operations is the identity of service provision and consumption services. To effectively control the hotel's business operations and improve service quality, it is necessary to go deep into the front line of service in order to understand the situation, discover and deal with various difficulties in a timely manner problems, correct deviations, and coordinate relationships among all parties. At the same time, you can communicate ideas and feelings with subordinates in a timely manner, implement on-site incentives, and discover talents.

"Emotional management" method

"Emotional management" method is actually a method of controlling people's needs, motivations and behaviors. It is a method of studying and guiding employees' thoughts, emotions, hobbies, desires, needs, and social relationships to provide necessary satisfaction to achieve expected goals. ;