Can I get a refund if the airline cancels the flight and arranges accommodation?

Airlines can cancel flights, arrange accommodation and refund tickets.

When the flight is cancelled, advanced, delayed, the voyage is changed or the carrier can't provide the original seat, if the passenger requests a refund, the departure station shall refund all the tickets, and the stop place shall refund all the tickets of the unused flight segment without charging a refund fee.

Due to reasons such as passengers, carriers or the weather, after purchasing tickets, passengers do not complete part or all of the voyage within the validity period of the tickets, but request to return some or all of the tickets for unused segments, as well as related fuel surcharges and airport construction fees.

Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger or the payer of the ticket.

Note: Refund fee of 10% of the passenger fare will be charged if the ticket is refunded within 24 hours and 2 hours before the scheduled departure time of the flight; Refund the ticket within 2 hours after the flight leaves the station, and charge a refund fee of 20% of the passenger fare; Refund of tickets after the scheduled flight departure time will be treated as missed flight, and a refund fee of 50% of the passenger fare will be charged.

Extended data:

When refunding a ticket, you should provide your valid identity certificate in addition to your valid ticket. If a passenger requests a refund due to flight cancellation, advance, delay, flight change or the carrier can't provide the original seat, the originating station shall refund all the fare, and the unused flight segment will be refunded at the stop station, and no refund fee will be charged.

Air tickets are a kind of voucher for people to fly. Air tickets are sold in real-name registration system, that is, people who order air tickets need to provide the airline or air ticket agency with the passenger's real name and ID number, passport number or Hong Kong, Macao and Taiwan pass number, and can book air tickets only after showing their certificates. Air tickets are divided into discount tickets, transit tickets, e-tickets, return and change tickets, etc.

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