Will the hotel account manager arrange morning and evening shifts?

the hotel account manager will arrange morning and evening shifts.

The duties of the general manager on duty are as follows:

1. Accept and handle all complaints of hotel guests to all departments (including individuals) in the hotel on behalf of the general manager, and listen to all kinds of opinions and suggestions of the guests (ask 5 guest opinions every day).

2. handle the accidents (casualties, murders, fires, thefts and natural disasters) of guests in the hotel together with relevant departments, and safeguard the interests of the hotel (claims and collection).

3. Collect the guest's comments and report them to the Director of Operations, general manager office and relevant departments in time.

4. supervise and check the work and discipline of the staff in each area (front desk, finance, security, guest room, cleaning, catering, engineering and other departments).

5. The night shift undertakes the work of the general manager on duty in the hotel (in case of special and emergency) and promptly solves it and reports it to the superior.

6. find the problems in hotel management and put forward solutions to the top management of the hotel.

7. assist each department to maintain good relations between the hotel and VIP guests, regular customers and business guests.

8. Complete all tasks temporarily assigned by the General Manager and the Director of the General Office.

9. evaluate the quality inspection results of each department every week, analyze important issues and * * * issues, put forward reasonable suggestions, and report and file them.

1. Be clean and self-disciplined, do a good job in guiding the hotel service, and be fair.