How to ensure the normal operation of housekeeping department?

In the process of room management, the front office is at the starting point, responsible for the sales of rooms, and the housekeeping department is in the middle, responsible for most of the services during the guests' stay. During the stay in the hotel, guests stay in the room for the longest time, and have more opportunities to contact and enjoy room service for a longer time. Therefore, hotel managers should invest corresponding manpower and equipment consumption, and how to organize reception services scientifically and reasonably to ensure service quality. Meeting the needs of guests, improving the room occupancy rate, increasing material consumption and operating income, strengthening the supervision of room service, ensuring the quality of reception service and room arrangement, and maintaining a reasonable proportion are important contents of room management.

The manager of Heng8 hotel chain will first make the plan of housekeeping department according to the overall planning of the hotel, determine the service quality, labor quota, material consumption and other indicators, make a good manpower deployment plan, and at the same time formulate and implement various rules and regulations to ensure the realization of various indicators.

The supervision in the process of room service is an important link to ensure the service quality. Heng 8 hotel chain will start from the following aspects:

First, hotel managers should strengthen the organization and leadership of each team, strictly implement various rules and regulations, strictly check every procedure of hotel service personnel, implement the system of foreman, manager, quality inspector and room service director step by step, and ensure the first-level control;

Second, strengthen the contact between departments and transmit information in time. Room management does not exist in isolation, and needs to be coordinated with other departments to form a unified whole to ensure the normal operation of business activities;

Thirdly, the hotel manager arranges special departments and personnel to take the initiative to understand the guest's feedback, deal with the guest's complaints in time, strengthen the feedback channels and do a good job in reception services. The quality of room management ultimately depends on the satisfaction of guests. We should pay attention to analyzing the types of guests, studying their psychology, grasping their opinions and needs at any time, finding out the universal problems and changing rules of their needs, grasping the internal relations and basic links in the process of room service, and constantly improving the service quality.