How to become a qualified hotel employee

Quality service consciousness

The spirit of dedication and happiness.

Be strict with yourself

Second, memorize "knowledge"

elementary knowledge

B. Systems and procedures

The task and nature of department c.

D specifications, standards, quality and quantity requirements for each job

Third, the "ability" of work

A memory

B Grasping the initiative, service opportunity and targeted service is reflected in the following aspects: First, observing the posture and expression of the guests; Second, distinguish between guests talking or talking to themselves; Third, we should correctly identify the identity of the guests.

C must have strong communication skills, which are reflected in the following aspects: first, pay attention to the first impression left by the guests; Second, we should have concise and fluent expression ability; Third, we must have the ability to properly coordinate various contradictions; Fourth, attraction.

Four "qualities" that should be possessed.

A kind of consciousness

Self - control

Enhance toughness

D the basic requirements are as follows: first, high professional quality; Second, a wide range of knowledge; Third, the skills are too strong; Fourth, strong language skills; Fifth, the ideological quality is good; Sixth, professional ethics and professionalism; Seventh, a strong sense of service; Eighth, discipline.

I hope my answer can help you.