Job responsibilities of hotel sales manager

Job Responsibilities Description of Hotel Sales Manager

In a society where development is accelerating, job responsibilities are used more and more often. Formulating job responsibilities can help improve internal competitiveness. Improve work efficiency. Many people must be worried about how to formulate job responsibilities. The following is a description of the job responsibilities of a hotel sales manager that I have carefully compiled. It is for reference only. You are welcome to read it.

Job Responsibilities of Hotel Sales Manager 1

1. Be directly responsible to the general manager, formulate the sales plan for the month in a timely manner, and strive to complete and exceed budget targets.

2. Provide feasible suggestions for hotel development and increase in turnover to maximize hotel profits.

3. Learn more about the hotel’s service items, content and service hours.

4. Have a clear understanding of room status, room types, package products and discount regulations.

5. Supervise the computer registration, sorting and archiving of membership card information and agreement customer information.

6. Prepare and archive "Daily Customer Visit Records" and "Weekly Customer Visit Records" to solve customer problems quickly, efficiently and politely.

7. Participate in resolving all incidents that cause guest dissatisfaction, and strive to regain guest satisfaction within the scope of hotel policies.

8. Effectively manage the daily work of the reservation office, control daily reservation flow, and control real-time room status.

9. For over-scheduled delivery, make timely arrangements for guest pick-up and drop-off, as well as guest comfort and return prevention.

10. According to the hotel’s budget target, control the daily and monthly average hotel room price.

11. Thoroughly understand the knowledge of credit and check cashing, know how to operate and be able to strictly abide by the implementation, and collect the receivables of the agreed company in a timely and effective manner.

12. Carry out timely renewal of contract customers and expiration contracts.

13. Submit the "Membership Card Information Summary", "Agree Customer Information Summary", "Weekly Sales Plan", and "Sales Weekly Report" on time according to the requirements of the company's operations department, and send a copy to the hotel general manager.

14. Draft department training work and participate in various hotel meetings and trainings on time.

15. Maintain the hotel’s hospitality service standards.

16. Comply with national policies and laws, and abide by the rules and regulations of GreenTree Management Co., Ltd. Job Responsibilities Description of Hotel Sales Manager 2

1. Participate in the general manager’s formulation of policies and plans for the operation and management of the guest room department and be responsible for organizing and implementing them, and be responsible to the general manager.

2. Responsible for supervising and guiding the employees of the housekeeping department to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the job workflow and service standards to ensure that the best work results can be achieved and maintain The best state of housekeeping management, service and hygiene.

3. Supervise, guide, inspect, and train the floor supervisors, laundry, warehouse management, public area, (PA) foreman and other management personnel of the guest room department to implement the job responsibility system and implement various policies , policies and plans, and regularly provide opinions and suggestions to the general manager on the appointment and removal of cadres and employee rewards and punishments.

4. Responsible for checking VIP rooms, greeting guests, visiting sick guests and long-term guests, and responsible for accepting complaints from guests, striving to eliminate possible adverse effects, and establish a good reputation of the hotel among guests image.

5. Inspect guest rooms and other areas managed by the department once a day and make relevant records. Pay attention to collecting opinions and requirements from guests so that problems can be discovered in a timely manner, work can be continuously improved, and service levels can be improved.

6. Responsible for coordinating all the work of the guest room department, communicating and cooperating with relevant department managers, and paying attention to strengthening contacts and exchanges with colleagues in the hotel industry.

7. Responsible for supervising and inspecting safety and fire prevention work in the management area of ??the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, and actively cooperating with the Security Department to keep all fire passages clear There is no obstruction, and the fire-fighting equipment is in good condition to ensure the safety of guests' lives and property in the guest rooms.

8. Supervise, inspect, and control the consumption of various items and supplies in the housekeeping department, the use of various equipment and facilities, the handling of items left by guests, and the management of various reports and the storage of archives. work and is responsible for completing the department's annual budget.

9. Assist the engineering department in the maintenance and repair of various equipment and facilities in the guest room department, and actively participate in the reconstruction and expansion of guest rooms.

10. Care about the improvement of the thoughts, life and business quality of employees in the department, constantly improve the quality of employees in the department, encourage employees to exert their initiative and enthusiasm, actively participate in various types of training at all levels, pay attention to Identify and promote potential employees. Job Responsibilities Description of Hotel Sales Manager 3

1. Responsible for organizing the reception, visits and business negotiations of sales staff, and assisting the director of the marketing department in the reception, visits and business negotiations of important customers.

2. Responsible for implementing the reservation and reception of large teams and VIP customers.

3. Responsible for organizing sales staff to collect and process customer opinions and suggestions, and accept customer complaints.

4. Responsible for the establishment and daily management of Haiyue Card customer information database.

5. Responsible for the negotiation and preliminary review of contracts (agreements) such as the "Accumulated Housing Preferential Agreement", "Cumulative Housing Preferential Agreement for Renting Conference Rooms", "Long-term Housing Agreement", "Signing and Accounting Agreement" and other contracts.

6. Responsible for the comparison and selection, relationship maintenance and effect evaluation of hotel distribution channels.

7. Participate in the preparation and adjustment of the hotel’s annual marketing plan and hotel marketing plan implementation plan.

8. Responsible for the preparation and review of the department's "Sales Work Report".

9. Responsible for accepting complaints from subordinate employees to their immediate superiors and colleagues, as well as complaints from other department employees or outsourcing units to subordinate employees (except complaints against themselves).

10. Responsible for the business knowledge training and performance appraisal of subordinate employees.

11. Assist the directly superior department in the preparation of relevant standardized documents.

12. Complete other tasks assigned by the immediate superior.

13. This responsibility will take effect upon approval by the General Manager Office and will be implemented from the date of announcement.

14. The right to modify and interpret this responsibility belongs to the General Manager Office. ;