How to write a self-evaluation at the front desk

The front office is the first "window" of the hotel, and the quality of the waiters directly reflects the service quality and management level of the hotel. As a receptionist, I have to face a large number of guests every day and have a large impact. Therefore, I must pay special attention to etiquette in service work to leave a good impression on the guests.

As a receptionist, I dress neatly, do not wear heavy makeup or expensive accessories, pay attention to personal hygiene, and avoid eating foods with strong irritating smells before going to work. During the standing service, he is always full of energy, greets guests with a smile, and is proactive and enthusiastic. Have professionalism and do not leave the workplace casually to attend to personal matters. I don’t chat with others during working hours, and I don’t ignore guests. Do not argue with guests under any circumstances, use civilized and polite language, do not ridicule or sarcastic guests, do not speak vulgarly or behave rudely. My service attitude is enthusiastic and sincere. When guests complain about service dissatisfaction, I listen patiently, accept it sincerely, do not interrupt the guest, let alone ignore it, sincerely apologize to the guest, and immediately start to solve the problem. Treat all guests equally and provide enthusiastic service.

I answer all questions and never tire of them. Answer inquiries concisely and clearly, with accurate wording and clear enunciation. Be familiar with the location, service hours, and various facilities of the hotel, and do not answer guest inquiries using vague words such as "maybe", "maybe", and "probably". When receiving inquiries from guests, I enthusiastically serve as a good counselor for them. In addition to being familiar with the situation of my unit, I am also familiar with the relevant situation of other local service industries, such as tourist attractions, round-trip routes, transportation, shopping venues and other relevant information, so that I can provide services to guests at any time and avoid being unaware of everything.

When guests encounter difficulties, I do my best to help and never refuse for any reason, such as repairing large and small items on behalf of guests. If I cannot meet the guest's request, I will apologize to the guest in a timely manner and ask for their understanding. I will not make up excuses or prevaricate. I will always keep my word when promising guests, and will not be negligent or even forgetful.

When guests leave the hotel and come to the front desk to check out, I have a warm attitude and handle the transaction quickly and accurately so as not to waste the guests' time. Check all charges on the spot and settle the money in person. After checking out, you should thank the guests and welcome them to come again. Because I know the appropriate farewell words can leave a deep impression on the guests and attract them to come back again.