Ziyang hotel

On the evening of 2002119, at Ziyang hotel in Fuzhou, Mr. Li invited relatives and friends and brought four bottles of Moutai from home. Afterwards, he found that the degree of Moutai in the box changed, and the number of Moutai changed from four bottles to five bottles, so he suspected that his Moutai might have been switched. Mr. Li called the police and hoped that the hotel could give an explanation. However, the hotel is temporarily unable to determine whether it is done by insiders of the hotel. The hotel manager claimed that during the hotel monitoring, no suspicious persons were seen bringing drinks into the room. At the same time, the hotel refused to admit that it initially suspected that the customer had miscalculated the number of drinks or the number of drinks carried by relatives and friends.

As a consumer of the hotel, his Moutai liquor was switched in the restaurant, which is very bad, indicating a serious lack of hotel management. Because there is no evidence, it is impossible to draw a conclusion, nor can it be judged that the responsibility is the hotel itself.

Consumers should safeguard their own consumption rights and interests in their consumption behavior. When encountering the behavior of some unscrupulous merchants. We should solve it through reasonable channels and safeguard our own rights and interests. Replacing fake Maotai with real Maotai is equivalent to stealing consumers' property, which is something consumers should be alert to in the process of consumption. Judging from China's Consumer Protection Law, businesses should provide consumers with real information about goods or services and give correct, true and clear answers to the goods they provide. In the consumer behavior of business operation, it directly or indirectly involves all aspects and links of economic relations, which is clearly stipulated by law.

Merchants need civilized management, including civilized language and civilized service, to create a harmonious and civilized environment for consumers and even the whole consumer market. Merchants need to abide by the principle of fair competition, abide by professional ethics, and shall not deceive consumers without authorization, and shall not mislead consumers by using false advertisements.