What if the hotel refuses to refund?

If the hotel refuses to apply for a refund, you can consider taking the following steps:

1. Understand the refund policy: Before contacting the hotel, carefully read the refund policy you accepted at the time of booking. Make sure you understand the specific terms and conditions of the refund policy so that you can provide relevant information when negotiating with the hotel.

2. Communication with the hotel: actively communicate with the hotel customer service department or management to clearly state your own problems and requirements. Provide detailed reservation information, payment voucher and refund request, explain your reasons and ask them to reconsider your refund application.

3. Seek help from a third party: If communication with the hotel can't solve the problem, you can consider seeking help from a third party. For example, you can contact a credit card company or a third-party booking platform, explain the situation to them and ask them to intervene to resolve disputes.

4. Write or email: If oral communication fails to reach an understanding, you can express your dissatisfaction and demands to the hotel in writing. Write a formal letter or send an email, explain your problem in detail, and emphasize your rights and interests and reasonable expectations.

5. Complaint and evaluation: If the above methods still fail to solve the problem, you can consider complaining to the relevant consumer protection agencies or tourism supervision departments. In addition, you can share your experience on the evaluation website or social media to remind others of the service quality and refund of the hotel.

Please note that you should be calm, polite and firm when dealing with refund disputes. Make sure you provide enough evidence and supporting documents to support your claim. In addition, we also suggest that you read the refund policy carefully before booking a hotel, and choose a reputable hotel to reduce the risk.