Traditional Culture Encyclopedia - Hotel franchise - What's the difference between a hotel cashier and a receptionist?

What's the difference between a hotel cashier and a receptionist?

The difference between a hotel cashier and a receptionist is as follows:

1, different job responsibilities

The cashier is responsible for collecting the deposit, checking out, returning the guest deposit, and whether it is necessary to pay the bill or cash. Reception at the front desk is usually mainly responsible for customer's visit and registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant formalities with the reception desk, answering phones, and returning visits to common problems.

2. Different job requirements

Hotel cashier Otawa deals with money, so he emphasizes honesty, strong sense of responsibility, and is skilled in using office software and cashier-related equipment.

The main job of reception at the front desk is communication, so it requires fluency in standard Mandarin, strong language expression ability, good communication, lively and cheerful, articulate, and know basic reception etiquette.

3. Different image requirements

Hotel cashiers have no requirements for personal image, while receptionists have high requirements for personal image, such as strict etiquette, wearing high heels and welcoming clothes to and from work. The receptionist also has special requirements on age, height and face shape, such as height not less than 165cm.

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