How to reply to hotel bad reviews?

According to the bad review of Ctrip Hotel, there are no disposable slippers. You can take the following reply:

1. First of all, we would like to express our gratitude to the guests and thank you for your feedback on our hotel. We attach great importance to the opinions and suggestions of every guest.

We are deeply sorry about the problem of disposable slippers. This is because our hotel policy is to provide the concept of environmental protection and sustainable development, so we don't provide disposable slippers. We understand that this may cause you inconvenience, and we apologize again for this.

We will take immediate measures to improve our service. In the future, if you need, we will provide disposable slippers for your use.

If you have any other questions or need any help, please feel free to contact us and we will serve you wholeheartedly.

We really appreciate your feedback. Your opinion is very important to us. We will continue to strive to improve the quality of service and provide you with a better experience.