Job Responsibilities of Housekeeping Supervisor

Job Responsibilities of Housekeeping Manager

Housekeeping managers are responsible for many tasks every day. What have you learned? Below I have collected the job responsibilities of the housekeeping department supervisor for your reference!

Part 1: Job Responsibilities of the Room Department Manager

1. Scope of Responsibilities: Under the leadership of the General Manager, be fully responsible for all the work of the Room Department.

2. Job responsibilities:

1. Be fully responsible for the work of the guest room department, take the lead in implementing and supervising employees to implement the company's rules and regulations, and be responsible to the general manager;

2. Formulate the operation plan and annual plan of the guest room department according to the relevant policies of hotel operation and management, and organize the implementation to ensure the realization of the plan;

3. Check relevant statements and reports every day to grasp the room reservation, Sales situation and guest dynamics, and coordinate with the front office to ensure the maximum occupancy rate of guest rooms;

4. Responsible for formulating the job responsibility system for personnel at all levels in the department, and clarifying the scope of responsibilities and specific tasks of each position ;

5. Supervise employees in this department to abide by store disciplines and rules, and provide services in strict accordance with service specifications, standards and procedures;

6. Responsible for recruiting and training employees, and implementing Employee evaluation system motivates employees based on evaluation results. Pay attention to cultivating potential employees, and promptly propose promotion and transfer suggestions for employees;

7. Scientifically formulate housekeeping budget expenditure plans, and be responsible for establishing and improving the consumption, management and management of various items and supplies in guest rooms. Control the system, formulate various equipment maintenance measures, and strive to reduce expenditures and costs;

8. Personally arrange and inspect VIP rooms to ensure that no mistakes are made, greet and send off VIPs, and visit sick guests and permanent residents ;

9. Take criticisms from the store management and guest complaints seriously, record them in a timely manner, and strive to make up for possible adverse effects;

10. Inspect and inspect the cleanliness of the department’s work areas every day Hygiene work to ensure that hygiene standards are met. Randomly check the guest rooms and keep records, and deal with any problems found in a timely manner;

11. Communicate and coordinate guest reception with relevant departments in a timely manner to ensure the smooth progress of the daily work of the housekeeping department;

12. Work with the security department to do a good job in safety and fire protection, ensure that all fire passages are unobstructed, fire equipment is in good condition, and the safety of guest rooms and guests is ensured;

13. Assist the engineering department in the maintenance of facilities and equipment Work.

Part 2: Job Responsibilities of the Room Manager

1. Room Manager

(1) Fully responsible for the work of the Room Department, reporting to the General Manager or in charge of room affairs The deputy general manager is responsible for the housekeeping department.

The housekeeping department manager uses management methods such as planning, organization, command and control to fully implement the management of the housekeeping department. The room department manager formulates the business decision-making plan for the room department based on the hotel's goals and tasks stipulated in the hotel's annual comprehensive plan. Establish an effective management system in the housekeeping department, and rationally organize the human and material resources of the housekeeping department to ensure the realization of the plan. With the help of the management system, the room manager assigns tasks, arranges work, and provides guidance and supervision to managers and employees of lower-level departments according to the department's plan. By inspecting, assessing, evaluating employees' work conditions and accepting customer complaints, we compare the progress of each work and the results of the execution plan with the planned goals, identify deviations, analyze the reasons for the deviations, formulate measures to correct the deviations and Implement it so that guest room management activities form a cyclical process.

(2) Responsible for formulating the job responsibilities and work procedures of employees in the department

The room manager is responsible for establishing and improving the job responsibility system for personnel at all levels in the department, and integrating the management of the department Work and service work are implemented in various positions.

Clarify the scope of responsibilities and specific tasks of each position, stipulate the basic requirements for each job and the responsibilities for failure to meet the requirements, and grant the necessary powers to perform duties.

According to the hotel's grade and quality requirements, the room department manager formulates the specifications and standards for the department's service work and the standardized work procedures required to meet the specifications and standards to ensure the quality of room service.

(3) Responsible for the hiring, training and job evaluation of employees in this department

The guest room manager scientifically determines the staffing establishment based on work needs and labor quotas, and conducts inspections on each job position Job analysis determines the specifications of personnel for each position. On this basis, propose the number and requirements of hiring personnel to the hotel human resources department, and cooperate with and participate in the personnel recruitment process. The room manager formulates training plans for employees in the department and supervises the implementation of training to improve the quality of employees. The housekeeping manager must also develop an employee work evaluation system to reward and punish employees based on the evaluation results, and check the effectiveness of training and the working status of the housekeeping department.

(4) Manage and control the materials and equipment of the housekeeping department

The housekeeping manager reviews the department’s procurement plan for materials and equipment, and proposes the production and selection of cloth and employee uniforms plan, and ensure acceptance and scrapping, formulate a management system for materials and equipment, clarify the responsibilities of personnel at all levels in this regard, use materials rationally, and conduct serious maintenance and repair of equipment. On the premise of satisfying guests and ensuring service quality, we strive to reduce costs and reduce expenditures.

(5) Propose a plan for guest room furnishings and renovation plans

The furnishings and layout of guest rooms require scientific and reasonable use of functions and beautiful art forms to create a beautiful environment for guests. , comfortable living environment. The room manager should be an expert in this field and should propose professional plans for guest room furnishings based on the needs of guests and the principles of convenience for service staff to clean and tidy up. In addition, the guest room manager should also propose a plan for guest room renewal and renovation based on the age of the guest rooms and changes in market demand, including adjustments to guest room types, changes in furnishings, and planned renovation of some guest rooms every year.

(6) Formulate a housekeeping budget and control housekeeping expenditures

The housekeeping department manager shall base on the predicted room occupancy rate and the historical data on various expenses and items consumption of the department. , scientifically develop a housing budget. The housekeeping budget includes: the budget for purchasing cloth and making staff uniforms, the budget for purchasing guest room supplies, cleaning tools and cleaning supplies, etc., and the budget for guest room repair, renovation, and updating of interior decoration, furniture, and equipment. After the budget is formulated and approved by the general manager, the housekeeping manager should strictly control the various expenses of the department within the budget.

(7) Inspect and inspect the working status of the department

The room manager often inspects the entire hotel to check the cleanliness, service level and quality of public areas and guest rooms. Check the condition of equipment and facilities in good condition, understand and supervise the work of lower-level managers and service personnel, and carefully keep records. In addition, during the inspection, emphasis should be placed on inspecting VIP guest rooms and visiting patients and long-term guests.

(8) Manage and control the quality of guest room service

The room manager must be good at using the results of daily inspections and guest feedback, and analyzing them using qualitative and quantitative means Study the current situation of guest room service quality, discover common quality problems and individual quality problems, find out the factors affecting the quality of guest room service, and take timely measures to ensure the stability and improvement of guest room service quality.

(9) Maintain contact and cooperation with other departments

As the person in charge of the department, the guest room manager should often take the initiative to contact and communicate with the person in charge of other departments, and obtain the information from each department. Support and cooperation in housekeeping and management work.

(10) Continuously improve and enhance the level of guest room management

The guest room manager should have a strong sense of initiative.

While implementing strict management, we must be good at learning, think carefully, plan carefully, work hard to improve the quality of employees, improve the quality of guest room service and scientific management level, and seek continuous progress and development in guest room management. ;