How to understand the relationship between hotel service quality

2. Smile

3. Sincere, honest and friendly?

4. Provide quick and agile service

5. Attendants often use at least two words with magical charm

6. Wear their own nameplates

7. Every waiter should be proud of his polished appearance

8. Have the team work spirit of cooperating with others

9. Say hello to guests with your respectful name before greeting you

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essentials: four diligence, three lightness and one quickness-eye diligence, hand diligence, mouth diligence and leg diligence. Operate lightly, walk lightly, speak lightly, move quickly and serve quickly. 1. quick thinking and flexible handling. 2. initiative, enthusiasm and service with a smile.

3. patience and meticulousness. 4. generous manners and politeness.

5. elegant speech, neither supercilious nor supercilious. 6. attention to appearance and hygiene.

7. research business and be positive. 8. cheerful personality.

service should always be warm and fast.

B, the waiter should have pleasant clothes.

C, ensure the safety of guests (to master professional knowledge).

D. Every waiter should be a guide for the guests.

E, if there is a mistake in the service, don't defend yourself, but admit that the guest is always right.

2. Basic conditions for ensuring service quality:

A. Adequate sleep.

B, maintain a good mental state, good nutrition and a good image.

C, proper exercise is the way to ensure physical strength.