Meituan booked a hotel for 3 days and stayed for two days. I didn’t want to stay on the last day. How can I get a refund?

Meituan booked a hotel for 3 days and stayed for two days. If I didn’t want to stay on the last day, I could get a refund.

After booking a room on Meituan, you can unsubscribe, but unsubscribing requires some of the following requirements.

According to Meituan’s service guarantee:

2. Unsubscription guarantee

1. Meituan promises not to charge any return or exchange fee. If you need to cancel or change your reservation, we will actively coordinate and communicate with the hotel to try to avoid your losses;

2. Cancellation protection for special reasons: Cancellation or modification can be provided after proof of special reasons is issued assist. Special reasons include death, hospitalization, fracture, death of parents, children or spouse, hospitalization;

3. Force majeure cancellation protection: If the itinerary is canceled or changed due to force majeure, Meituan will refund the fee or price difference;

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4. 15-minute free refund: Unconditional free cancellation service within 15 minutes after order confirmation (only applicable to products with the "Super Fast Return" label)

Extended information:

Several situations that do not meet the above service guarantee scope of Meituan:

1. Failure to contact Meituan in time and check into other hotels on your own;

2. You do not have Arrive at the hotel within the agreed time or before the hotel is able to receive you;

3. You change the hotel check-in date and room type without confirmation from Meituan;

4. The tour group or the original hotel will upgrade you to a room no lower than the original standard for free (arrange it in the original hotel);

5. You have not actually checked in or provided a true and valid proof of check-in, or the number on the proof of check-in The check-in person, city, and date are inconsistent with the original order;

6. When you arrive at the store, your order has not been confirmed by Meituan (for successful orders, please refer to Meituan SMS/client results);

7. You have not paid the room fee for the prepaid order;

8. Orders with securities trading risks, including but not limited to orders with malicious bidding by peers, will be judged by Meituan;

9. Group purchase products do not undergo reservation or electronic exchange code verification.

Meituan-Meituan Hotel Service Guarantee