Traditional Culture Encyclopedia - Hotel franchise - The first complaint was that I was pregnant in a big bed room (tourism sitcom series 2)
The first complaint was that I was pregnant in a big bed room (tourism sitcom series 2)
Dugu Li Anyun, you have been complained. The guest said that the rooms you arranged for two guests in Guilin did not meet their requirements, which led to pregnancy.
Dugu Li Anyun: Oh? Is it the son of 18-9 years old? Since a man's name is Zhu and a woman's name is Gou Meimei?
Company: Yes, that's them. Claim for abortion, nutrition, lost time, abortion and nursing expenses, totaling 8888 yuan. What the hell is going on? Say you want to arrange a big bed room for them instead of a standard room.
Dugu Li Anyun: At that time, when they signed up, they specifically asked for a room. Only the night after five nights, because there was no standard room in the hotel, they were upgraded to a deluxe big bed room for free. They didn't have any opinions at that time.
Company: Then explain to them! Even if we have rich customer service experience, we will give up.
Dugu Li Anyun: The six-day tour of Guilin includes accommodation and transportation expenses. Registration fee for one person 199 yuan, with 30 people in a group. Nobody goes shopping. A shopping store selling latex pillows announced its closure that afternoon, saying that it could not afford the fare subsidy. In this shopping store, two children were laughed at by the boss for discouraging others from shopping. Later, in order to make peace, I lost my smiling face and bought six cups of banana milk tea with my own money. 199 yuan went all the way back to Wan Li for 6 days. And the two beds in the standard room are smaller than one bed in the queen room. Why is the bed so unlucky?
Post-event handling: I personally compensated for two air tickets floating in the sky, presented a fruit gift package and apologized twice. Get the understanding of the parties.
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