Why can’t my phone connect to wifi?

If you are using a vivo phone and cannot connect to WiFi, the troubleshooting method is as follows:

1. Confirm whether the WiFi password entered is correct

Confirm the English capitalization and click Password Enter The "eye icon" on the interface can check the entered password.

2. Reconnect to WiFi

Enter mobile phone settings--WLAN, long press the connected WiFi, select "Forget Network", and reconnect to WiFi.

3. Restart the router

Turn off the power of the router, power it on again after an interval of 10 seconds, and wait for the router to start and connect to the operator's network (estimated to be about 1 to 2 minutes).

4. Check the router settings

Check the router manual and enter the router settings interface to check whether there are any restrictions on connection. If it is restricted, you will not be able to connect to WiFi.

5. Comparative test using other mobile phones around you

Use a comparative method to observe other mobile phones connected to the same WiFi to confirm whether it is the WiFi problem or the mobile phone problem. In addition, you can connect your mobile phone to different WiFi (or personal hotspot) comparison test. If other phones cannot connect to WiFi, the problem is with the router or broadband.

6. Upgrade the system version

The new system version improves compatibility and stability, optimizes performance, enter Settings-System Upgrade (some models are: Settings-Me device--iQOO UI version), you can view the system version information. If it is not the latest version, it is recommended to upgrade the experience.

7. Restore factory settings

Abnormal system configuration information may cause malfunctions. It is recommended that you back up important data and then restore all settings.

Operation method: Enter Settings--System Management--Backup and Reset--Restore all settings (for some models: Settings--More Settings--Restore Factory Settings--Restore All Settings), Follow the on-screen prompts. This operation will cause the logged-in third-party software account to need to log in again, but it will not clear the photos, videos and other files in the phone storage. Please confirm that it does not affect the use of some third-party software before restoring all Setup operations. To avoid data loss caused by abnormal operations, it is recommended to back up important data on your phone first.

If the above method does not improve, you can go to vivo official website/vivo mall APP-My-Online Customer Service-Manual Customer Service for detailed consultation.