Reconstruct network operation and maintenance services and improve the network operation and maintenance service support system

Although different organizations have certain experience and methods in information system operation and maintenance, there are many problems in actual operation and maintenance. The main manifestations are: although some systems have been formulated, they are difficult to implement in operation. ; Passive working state; Technology-oriented user system support rather than service-oriented; Lack of system support platform for automated monitoring and management; the value of information management cannot be reflected.

Further studying the experience in operation and maintenance of information systems, improving the overall work quality, and reducing the impact of various failures have become new topics that urgently need to be studied in this work.

Disadvantages of network operation and maintenance

There are currently some standards and methods for IT governance and operation and maintenance management, such as Information Technology Infrastructure Standard Library (ITIL), COBIT, ISOl7799, etc. The focuses of these methods are different. ITIL is the best practice of IT service management, focusing on the operation and maintenance of IT systems; COBIT focuses on IT control and evaluation, focusing on business processes, and is an international standard in information, IT and related risk control. A recognized IT management framework; and ISO17799 is a detailed security standard, focusing on the implementation details and system specifications of information security management.

The above methods describe the operation and maintenance service work from different perspectives. Basically, they describe what to do, and how to do it needs to be formulated by the user according to his or her actual situation, and it cannot be done during the implementation process. Simply copy them all. By studying the current status of network operation and maintenance at home and abroad and various method standards, this article proposes a set of network operation and maintenance service systems based on ITIL methodology.

Building an operation and maintenance service system

ITIL is a process-centered IT service management industry standard. IT Service Management (ITSM) is an IT service management model based on the ITIL standard. It is a process-oriented, customer-centered management method that improves IT services and service support capabilities and standards. Its purpose is to establish a management mechanism and operating model centered on IT users within the enterprise, use a new set of methods to conduct comprehensive and centralized management of the IT infrastructure, and provide the new operation and maintenance service system according to the actual needs of the business. IT services with measurable cost and measurable quality to ensure smooth and efficient business operations.

In the specific construction, service support should be the center, starting from the organizational structure, institutional standards, processes and system management, etc., to quickly establish an operation and maintenance management system with enterprise characteristics and realize operation and maintenance. initiative and timeliness to improve the quality of service guarantee.

Under the overall ITIL-based ITSM framework, the network operation and maintenance system can be implemented step by step:

1. Establish an IT service desk to solve the problem of centralized acceptance of information system services.

2. Achieve unified management of information assets and keep abreast of the status of all information equipment in the network system.

3. Refer to the requirements of the ITSM "configuration management", "change management", "event management" and "problem management" process operation models to build the unit's own IT software and hardware business acceptance, distribution, processing, Ended business processes. Process adjustments must meet business needs and cannot be implemented blindly by copying standards. They must be implemented step by step from simple to complex.

4. Realize the monitoring of basic information facilities. Such as network equipment operating parameters, network connectivity, server performance parameters, database performance parameters, etc.

5. Sort out IT personnel resources. Based on the actual situation of the unit, reposition the work of IT personnel, encourage IT personnel to change their concepts, become familiar with technology and business, and improve their quality. Some IT service outsourcing can be considered to obtain the most effective IT personnel resources.

6. Step-by-step deployment. First deploy the operation and maintenance system in the core information department of the enterprise, such as the information office or computing center, pilot it in a small area and gradually improve it. After the system matures, it can be promoted to secondary departments and other business departments, and an operation and maintenance service system that matches the organizational structure can be gradually established.

It should be pointed out that the implementation of the operation and maintenance platform system must be combined with personnel role management. Since different roles require different levels of personnel, each role has clear responsibilities. Through the division of roles, some highly repetitive tasks can be offloaded, and some user-level tasks can be performed by outsourcing service companies. At the same time, some high-end tasks can be enriched with the help of construction units with strong technical strength to better solve the problem. The contradiction between the cumbersome operation and maintenance services and theoretical research.

Industry signing news

TravelSky and Millennium & Copthorne Hotels Group have renewed their cooperation

Recently, China Civil Aviation Information Network Co., Ltd. (TravelSky) ) and Millennium & Copthorne Hotel Group’s global distribution platform strategic cooperation agreement signing ceremony was held. China TravelSky is an information technology and business service provider in China's aviation tourism industry. Its customers include many domestic and overseas airlines, more than 11,000 domestic hotels and more than 60,000 international hotels, and has nearly 8,000 downstream agents. dealer distribution channels. As early as August last year, China TravelSky signed a strategic cooperation agreement on the "Hotel Distribution System" with six hotels in China under the Millennium and Copthorne Hotel Group to bring hotels to domestic guests at Millennium and Copthorne Hotels in China. The more convenient, efficient and affordable service experience through booking channels has also laid a good foundation for in-depth cooperation between the two parties.

Guangzhou Xusen Coating Company signed a contract with UFIDA BQ

Ufida BQ successfully signed a contract with Guangzhou Xusen Coating Materials Company to help Guangzhou Xusen Coating Materials through business intelligence solutions The company implements refined management and comprehensively improves corporate decision-making efficiency and business management concepts.

Guangzhou Xusen Coating Materials Co., Ltd. is a manufacturer specializing in the production of PVC digital inkjet materials. It has been producing single-transparent materials and car body wrap materials since 2003. Through continuous technological innovation and scientific management, the company has now become one of the major suppliers of digital inkjet printing materials in China, providing various types of PVC digital printing materials to the industry. This time, Guangzhou Xusen Coating Materials Co., Ltd. applied intelligent reports, multi-dimensional analysis, and intelligent graphical analysis. Through the UFIDA BQ project platform, it integrated business system data, enhanced ERP application value, and assisted in reflecting the business system application value. The entire analysis involves management analysis of sales, production, inventory, purchasing and other departments.