How to write the manager's work plan

How to write seven articles about the manager's work plan

Time flies. Let's make a plan and plan it well. Want to learn to make a plan but don't know who to consult? The following is the writing of the manager's work plan I have carefully arranged for you, hoping to help you.

How to write the manager's work plan 1 1. Store administration

Only by constantly mastering the daily chores in the store can we lay a good foundation for store management, so we should put store administration in the first place and make the manager's work plan.

1. Establish a step-by-step management system and refine the division of responsibilities from top to bottom. Make everything in the work managed and implemented, and put an end to dead ends.

2. Pay attention to the training of employees in the store, cultivate the collective sense of honor and ownership of employees and salespeople, be proud of the store, let each employee and salespeople give full play to their respective potentials, and make them have high-quality talents who are dedicated, enthusiastic, thoughtful in service, understand business and manage.

3. Establish a clear reward and punishment system to motivate and restrain the work of employees and salespeople, so that the whole store can become a United and cooperative group and be invincible in the competition.

4. Make use of all reasonable and available conditions to create and decorate a good storefront environment, establish a good business image, and try our best to make customers enjoy shopping in a reasonable, relaxed, beautiful and clean environment.

5. With the aim of "serving you wholeheartedly", while improving the service level of personnel and strengthening the education of service awareness, we should pay attention to the improvement of the comprehensive quality of employees and salespeople, such as speech, speech and manners, so as to better consider customers wholeheartedly and reduce the number of people who invest.

6. Pay attention to security work, prevent fire and theft, nip hidden dangers in the bud and prevent unnecessary losses to the company.

7. Create a good external environment, coordinate cooperation with government departments, and reduce unnecessary troubles.

Second, management.

1. Strengthen the management of goods purchase, sale and storage, master the rules, improve the turnover rate of goods inventory, avoid the backlog of goods and inventory, and make the management of goods in warehouse more scientific and reasonable.

2. Make clear the sales target of the whole store, refine and quantify the sales task, implement it to all departments, brands and personnel, and analyze the relevant data.

3. Make a fuss about holidays, actively participate in various promotional activities and activities of the company in the store, and do a good job in publicity and layout.

4. Do a good job in the reception of bulk and group purchases, do a good job of one-person reception and comprehensive coordination, so that customers can feel convenient and fast service.

5. Know yourself, analyze and summarize the existing gaps through market research, and adjust in time to adapt to the development and changes of the market and improve the market share.

6. Reduce costs as much as possible, increase revenue and reduce expenditure, thus reducing expenses.

As a store manager, we should do a good job of unity in the store, guide and participate in all the work in the store, complete all the reports in time and accurately, lead the shop assistants to complete the sales tasks assigned by superiors and motivate employees, establish and maintain customer files, assist in customer relationship marketing, maintain good inventory in the store, and handle customer complaints in time.

First of all, the morning meeting-gfd

Look up the table, share your work experience and service skills happily, analyze yesterday's performance and set today's goals, and notify the company documents.

Second, in the sales process.

Try to leave detailed information of the customer, and record the phone number, birthday and size of the customer in detail. You can collect customer information in the form of VIP card, so as to promote the brand and promote re-purchase. Inform the old customers of the new model in time after arriving at the store (but choose a suitable time period and try to avoid disturbing the customers' work and rest), which is not only a respect for the old customers, but also a promotion purpose, and develop new customers on the basis of doing a good job in maintaining the old customers.

Third, get familiar with the inventory details of the goods in the store together with the shopping guide, so as to recommend the goods in the store to customers more accurately (some shopping guides can't sell without a number suitable for customers because they are not familiar with the inventory situation). Communicate with leaders in time to allocate sources of goods.

Fourth, do a good job in matching goods, update the window and promotional materials in time, and adjust the market regularly to ensure that the goods will not be unsalable because of the location of the store. Guide the shopping guide to make timely suggestions on unsalable products and broken code products in the store, and communicate with the leaders about the specific situation of unsalable products, so that the company can take corresponding promotion plans in time.

Fifth, adjust the atmosphere of the store, encourage employees appropriately, and let every employee be confident and actively and happily involved in their work. In the sales process, the store manager and other shop assistants should assist in the sales. Unity is the basis of good sales.

6. The shopping guide is the bridge between the brand and consumers, and also the image ambassador of the brand. We should start with the image of the store manager and the shopping guide, unify the work clothes, keep them in good working condition at all times, deeply understand the company's business philosophy and brand culture, strengthen the professional knowledge of fabrics, manufacturing technology, wearing and maintenance, and understand certain colors and styles. The most important thing is to constantly improve the sales skills of shopping guides, and colleagues should also learn from each other and learn from each other.

Seven, do a good job of communication with the clerk, even if the clerk has difficulties, give help and care, so that he can concentrate more on his work. To achieve fairness and justice, all work plays a leading role.

Eight, after work, lead you familiar with some high-end men's wear and men's accessories (such as watches, handbags, leather shoes, men's perfume,)

Even men's luxury brands (such as lv, zejna, Armani, hugo boss, etc. ), so that there will be more entry points when communicating with customers and win the trust of customers to a greater extent.

How to write the manager's work plan 3. Many Taobao friends have opened online stores on Taobao, but many don't know what to do every day, or they are busy every day. When they lie in bed at night thinking about what they did today, they suddenly find that they didn't do anything today. They seem to be very busy, but it's useless. So what do Taobao sellers need to do every day to enrich themselves, make progress and prosper? The following Taobao pie will share with you the daily work arrangement of a Taobao store manager.

1, be sure to specify a strict implementation plan for yourself, and stipulate your own schedule. Only when you have a good rest can you do your work and career well. Of course, it is impossible to feel groggy without goals and plans, so you must specify a very strict schedule for yourself and do it in strict accordance with the established schedule. If you are required to get up at 7: 30 in the morning and rest at 1 1: 30 in the evening, you must be strict with yourself, otherwise the business of opening an online shop is empty talk, because Taobao is a profession with very free time. If you can't be strict with yourself, the consequences can be imagined!

2. Everything is difficult at the beginning. Many sellers don't know what to do next after they get up in the morning and open Want Want. This is a waste of time. If they don't know what to do, they will be in a daze and waste time directly. 1 hour later, they regretted not grasping the opportunity of one hour, told themselves not to be in a daze, and then they were in a daze. Why? Or because I don't know what to do next. Everyone's management style is different, so the style of doing things is different. Some sellers open a Want Want store, set an automatic reply, and then go downstairs to wash their faces and brush their teeth 15 minutes. Some sellers will express their feelings online, modify their signatures through their instant chat tools, and tell customers that the store has gone to work. If they need to buy products, they can come and buy them. Some sellers like to record the first thing when they get up in the morning, including yesterday's sales, yesterday's turnover, yesterday's promotion, yesterday's advertising fee, and everything they met about their stores yesterday, and then analyze and plan what they need to do today or in the next few days, and then strictly follow the plan. Therefore, sellers who are still in a confused stage, if you haven't found your own direction, please hurry up, because 20__ will be a challenging year.

The season of a year lies in spring, and the season of a day lies in morning. I just woke up and my head is clear. At this time, learning 15 minutes and 30 minutes will feel good. Of course, this is a popular saying. Everyone's memory and study time may be different, but studying 15 minutes in the morning is not a bad thing. It will only be more and more beneficial to my own Taobao shop career in the future. I believe that every Taobao seller knows the Taobao community and pays attention to the latest news of the Taobao community every day. It is very necessary to master the overall trend of Taobao. However, there are a large number of articles in Taobao community with different types, and some very weak links can be found for research. Teach yourself 15 minutes every day, read 2-3 articles shared by others, and stick to 2 1 day, and it becomes a very.

4, the rest of the time is to vigorously promote and do a good job in customer service sales, because it is almost 10 at this time, and there will be guests one after another. When there are guests, put aside other busy work and concentrate on customer service. There are guests coming. You are posting on the forum at this time, just in the middle of posting. At this time, you must stop the promotion, do your best to do customer service, focus on selling products, and don't feel uncomfortable. Your promotion is also to get more customers and attract more traffic, isn't it?

Every day, everyone has various arrangements. Smart people will make a timetable for themselves, make full use of every minute, make life wonderful, and the life of online store managers will not be hard.

How to write a manager's work plan? The front office is a functional department responsible for attracting and receiving guests, promoting hotel services such as guest rooms and restaurants, and providing various comprehensive services for guests. It is the business window of the hotel and an important window reflecting the overall service quality of the hotel. It is the place that leaves the first impression and the last impression on the guests; Has a certain economic role; Have a coordinating role; Building a good customer relationship is an important department. According to the functions of the front office, the following work plan is made:

First, the construction of personnel.

During the hotel preparation, in addition to hardware preparation, the most important thing is the formation of the staff team. The setting and staffing of the front office will affect the cost level of the hotel, so we should proceed from reality, streamline the organization and have a clear division of labor. It is necessary to carry out the survival of the fittest, train excellent employees in job skills, give priority to on-site training, regularly evaluate, test and assess, give targeted guidance and education, and constantly improve employees' business skills so that front office employees can meet the standards of hotel employment.

Second, pay attention to training.

As the front office of the hotel, every employee should face the guests directly. The attitude and service quality of employees reflect the service level and management level of the hotel. Therefore, the training of employees is the most important, and it is necessary to make a detailed training plan for the front desk. With good service skills and proficient business knowledge, we can provide high-quality, efficient and fast service. Only when employees are well-trained, can employees have excellent skills to provide quality services to guests.

3. Strengthen employees' awareness and skills of promotion.

Front desk staff, especially front desk staff, must master the art and skills of front desk promotion. Grasp the characteristics of the guests, carry out targeted sales according to the different requirements of the guests, and recommend the most suitable products to the guests who need them most, so as to achieve twice the result with half the effort. While striving to improve the occupancy rate, we will strive to maximize the benefits.

Fourth, open source and reduce expenditure.

In order to protect the environment and take the road of sustainable development, "increasing revenue and reducing expenditure" is the pursuit of every hotel. Front office staff should also actively respond to low-carbon management, control costs, and carry out activities to reduce expenses, which not only caters to customers' green needs, but also creates economic benefits for the hotel, killing two birds with one stone. At the same time, you can also start from the bits and pieces of daily life, turn off the tap, turn off the unnecessary power switch, and reuse the reverse side of the used A4 paper.

5. Pay attention to and adopt the opinions of guests and advocate personalized service.

Always consult guests and pay attention to their complaints. The opinions of guests are an important channel for obtaining quality information and an important material for improving management. Only by extensively listening to and soliciting the opinions of the guests, and promptly reflecting and reporting to the superiors, taking a positive attitude and properly handling them. Therefore, we must ask our services to satisfy our guests to the greatest extent. Advocate personalized service to attract customers' attention, improve customer satisfaction and strive for more repeat customers.

Intransitive verbs focus on coordination with various departments.

In fact, the hotel is like a big family, and the front hall is the nerve center department of the whole hotel. Have close working contact with catering, sales, guest rooms and other departments. If there is any problem, we should actively coordinate with relevant departments to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring some negative effects to the hotel. Therefore, the work contact, information communication, unity and cooperation between departments are particularly important.

How to write a work plan for the store manager? Time flies, and I spent the first half of 20__ years unconsciously. However, I still clearly remember what a difficult process I went through when I first took office, and the pressure was unprecedented. Overcoming these problems requires more labor and efforts than before. The company arranged for me to take over as the manager of the paddock wide cabinet, but I was a little hesitant in the face of fierce challenges. I wonder if I can bear the burden. Seeing that the brand of the counter is complete, the popularity is high, and the staff are United, I thought I would know when I came. I put down my burden, devoted myself to my work, and tried my best to complete the tasks assigned by the company, so I worked hard for a month and challenged for another month. After half a year, seeing more customers recognize our brand, let us see that Deliyuan will have a better development prospect and give me a bigger future. I feel very happy and gratified.

1. Performance 65438+ overall task X10-June, actually completed X, and completed 96% of the task. After six months of unremitting efforts, there are two outstanding months, February and April. At the same time, the task was overfulfilled by 24%, and the other months were around 40,000-56,000. In May, the shopping guide of the cabinet group left one person, but it did not affect sales. Although the task was not completed, we persisted. In June, the second-tier brands completed 96% of the sales tasks. Due to the withdrawal of cabinets in May, some sales were affected, and repeat customers came to find them.

II. Promotional activities: A large-scale promotional activity was held in May, from June 4th to June 6th.12, for 8 days in total. The overall task is 8000, but we have only completed more than 6000, and the task is not very ideal. I learned a lot from it:

1, billing is not active, and some customers don't know that Yuandaoou is doing activities.

2, the store broadcast is not frequent,

3. the gift supply is not timely.

Because one can't pay attention to this work continuously, some customers are lost.

It has been raining for several days, and there are few passengers. The above factors are man-made and will be corrected in future work.

Third, the company had a new checkout process in May, which was related to the problem of guaranteed bottom and over-guaranteed. I still don't understand it because I haven't been exposed to such accounts, but I know I will try my best to complete the promotion task arranged by the supermarket (the task is not excessive) and reduce the financial loss of the company. I will study hard for the questions I don't understand until I learn them.

After half a year's work, I know that to do a good job in cosmetics shopping guide, I must do the following:

1. Always maintain a good working attitude. For example, if we lose customers at work, or if several customers fail to introduce products in succession, we are easily discouraged and in a bad mood. If you just think that you are unlucky today, your attention will be distracted, and you will have no enthusiasm and lack confidence when you meet customers, which will affect future sales.

2. Look at the face and the color. It varies from person to person. For example, students use different sales techniques. I find that such customers prefer branded products with strong trends and advertisements. It is difficult to introduce second-tier brands, which requires patience. You can briefly introduce the product first, and then tell him why students have acne and blackheads on their faces, and what problems should be paid attention to in normal nursing. He will think that we are more professional and can enhance his trust in us.

Don't talk about products blindly when you are facing customers. Now there are more brands, more promoters and almost the same promotion language. Therefore, when introducing products, it is easy for customers to think that we are only promoting our own products, so that we can't gain the trust of customers quickly. In fact, customers will only listen to you if they trust you, so that they can accept your products. We can ask him how he usually cares for them to bring them closer together, and then introduce the products in a targeted way.

In our daily work, we will encounter many problems. For joint venture counters, there may be more problems. In June, due to too much supermarket management, I thought about leaving my job, and I was under great pressure to go to work every day. No matter how hard I tried, I still couldn't get approval, but Sister Liu's words gave me confidence. She told me that if there was a problem, I could solve it myself. If I can't solve it by myself, I will help you. If I can't solve it, the company will help you. Gave me a lot of encouragement, I know I am not alone, we are a family, they will help me and make me more confident to go on. I remember a short message that gave me a lot of inspiration and I will share it with you.

1, diligent but not lazy;

2. Find problems without making excuses;

3. A positive attitude;

4. Don't flinch when something happens.

How to write an article about the manager's work plan? 1. Check and master the following data every day:

Marketing data: visits (PV) and visitors (UV)

Transaction data: Subscription: (Subscription yesterday, monthly subscription)

Payment: (Yesterday's payment, monthly payment)

Payment rate: (yesterday's payment/yesterday's subscription)

Conversion rate: (Yesterday's payment/number of visitors)

Return and exchange data

Commodity information: stock style and stock quantity (mainly focusing on about ten best-selling commodities)

Inventory and average daily sales of best-selling goods

Arrival information tracking

Pay attention to the top 20 models and sales.

New product inspection

Customer information: geographical origin of customers (statistics can be made once a month)

Customer return rate (can be counted once a week)

Customer evaluation (unless there are bad reviews, you can mainly focus on the evaluation of hot-selling items. If you have enough time and energy, you can thank customers for their helpful comments on our sales. Sincerely explain the comments that express dissatisfaction and have an impact on our sales-all of them are replied in words at the bottom of the comments)

Customer repeat purchase rate (once a month is enough)

Shop VIP members (count once a week to see how many steps there are)

Second, the store view:

Communication area reply

Store picture view

View column settings

Store message view

3. Check out Taobao's shops with similar products:

Look through the data cube, search (page style, sales order status, evaluation, etc. )

Fourth, online store operation:

1), about management.

A, the implementation of the mall to achieve the established performance goals

B, control the store ROI (that is, the ratio of operating costs to sales performance or return on investment). Operating costs include advertising fees, free postage, discounts and promotions. At present, scores below 1:3 mean failing, scores above 1:3 mean passing, scores above 1:4 mean being good, and scores above 1:5 mean being excellent.

C, the company organizes colleagues to hold activities at least once a month, which can be dinner, going out to play, or karaoke, in order to increase the cohesion of the team.

D, the department meets once a week, mainly reviewing two aspects; One is from the aspect of work, such as the improvement of performance and the improvement of professional and technical ability; On the other hand, mainly from the perspective of values.

E, daily, weekly and monthly summary and planning, real-time inspection of each process.

F. Pay attention to daily order volume, payment amount, payment rate, daily store traffic, independent IP, contribution value of each independent IP, and advertising consumption.

G. Evaluate the theme, launch time, launch operation cost, launch effect, flow, conversion rate and ROI of the store's monthly activities as a whole.

H, peer competitor data, performance, trends, new products, hot-selling products, etc.

1. At present, technical exchanges between colleagues in this department can enhance team cohesion on the one hand and improve professional skills on the other.

J, store exchange area, store mail reply

2) About the store

1, daily subscription, order number, guest number; Payment rate

2. Shop inquiry quantity, clinch a deal order quantity and clinch a deal rate of the day.

3, customer service chat record 10 check, service quality check.

4. Reply to the store exchange area

5, workshop post inspection

3), about the team

1, daily analysis, but also analyze the data of other operating colleagues and make a summary.

2. Care about the living and working conditions of colleagues around you, and give corresponding help and guidance.

Organize activities every month to ensure that every colleague has the opportunity to participate.

4. In-store customer service problem orders must be processed within 24 hours.

4) About the operation

1. Sign up for the Taobao free resource activity.

2. Check the pictures on the homepage and activity page of the store every day for errors; Adjust the products with low conversion rate in the store display; Timely supplement the in-store product display.

3. Planning and arrangement of in-store activities

4. Store operation strategy and brand maintenance

There are regular activities in the store every week, such as group buying on Monday, special price on Tuesday, new products on Wednesday and free mail on Thursday.

6. Page revision and design

7. Placement of diamond booth (including materials)

8. Member management (refers to VIP in the store)

9. Design creative company mascots and slogans to promote the company.

10, tell the customer service about the latest activities of the store or the products to be promoted, and the customer service will make recommendations.

5), about promotion

1, Sun Moon advertising plan, through train delivery process, return on investment.

2. Pay attention to the consumption, conversion rate and activity registration of through train promotion products every day.

3. Promote product selection and adjustment.

4. Complete the through train consumption with good quality and quantity according to the company's requirements.

5, product shelves, main picture replacement, inventory adjustment

6. Update product title keywords and adjust categories.

7. Offline promotion

6), about purchasing

1. Provide the product replenishment demand table of the mall every Thursday.

2. Understand the arrival plan of hot-selling products and new products in the store.

3. Regularly know the delivery date and quantity of the best-selling goods.

4. Make clear the early warning quantity of hot-selling, regular-selling and unsalable inventory.

7), about sales

1. Achieve at least 50% of the daily sales target every day.

2. The party will be held every day 17: 30 from Monday to Friday.

3, often communicate with the after-sales, understand some of the current after-sales situation.

4. Inform the store of the promotion activities and the pre-sale of products (standardize the recommendation of activities that Want Want automatically replies).

8), about logistics

1. For urgent orders, please contact the freight forwarder to arrange delivery as soon as possible.

2. Track whether our after-sales products are delivered to customers normally.

9) About the order

1. For urgent orders (or in case of low product inventory), please contact to deliver the goods as soon as possible.

2. Supervise the customer service to complete all order processing on the same day and arrange delivery within 24 hours.

10), on finance

1. Invoice customer information is not detailed or invoice request is abnormal.

2, more anxious to refund (may cause complaints or bad reviews)

1 1), about technology

1, set the front-end shop page decoration and art design.

2. Establish a backstage invoicing system.

12), about product making (goods on shelves)

1, check the correctness of the color difference and size of the picture in detail.

2, shooting effect, and put forward suggestions, such as: multi-scene shooting.

3. Template suggestions for product packaging

How does a store manager write a work plan? As a store manager, there are many special things to worry about. When I was a teller before, I just wanted to complete the sales task every month and make as much money as possible. But as a store manager, I need to worry about not only turnover, but also management. In the new 20__ years, I will make plans for these problems and let myself.

Management, not only to manage the employees of the store, but also to manage the operation of the store. I haven't been a store manager for a very long time, only more than half a year. It can be said that I have been studying and trying for more than half a year, trying to find a better way to work as a store manager. There are still some ideas and ideas, knowing how to do better, rather than just being a store manager. In the new year, I am going to train shop assistants, whether it is etiquette service, recommending products to customers or selling products. I need to do a training, formulate a shop rule with rewards and punishments, so that everyone can work together to complete the sales of the shop in Qi Xin. I have some shortcomings in management, but I think I will communicate with the shop assistants more and understand their thoughts as long as I am willing to do it.

In store operation, I have some experience, such as how to receive customers, how to introduce the products of our jewelry store, and how to get customers to place orders. I also want to teach the clerk to assign sales tasks, so that we can make money together and make the turnover of the store together. Only when the sales are finished and the jewels are sold, will the rest of the work be better. If the sales are not done well, there is no need to spend too much energy on the remaining management and some work. It is the most important thing that we in Qi Xin work together to increase the turnover in the new year. I also want to spend the greatest energy to do, a holiday promotion, a daily activity, training shop assistants to receive customers, and recommending skills.

Personally, I also need to study hard in the new year. I have enough sales ability, but I still have a lot to learn in management. At the same time, we need to continue to learn from our peers, consult some friends who have worked as store managers, and seek help from the head office. We have been studying hard to improve our ability and do a good job as store managers.