How to become a qualified hotel manager at the grass-roots level

First, the definition of management:

Management: It is the process that managers effectively plan, organize, lead and control all kinds of resources they have in order to achieve certain goals in a specific environment.

The definition of management should include the following meanings:

1. What is management? Management is a series of activities.

2. Who will take care of it? That is, the subject of management is the manager.

3. What do you manage? That is, the objects of management are various resources, such as people, money, things, information, time and so on.

4. Why do you care? That is, the purpose of management is to achieve certain goals.

5. How to manage it? In other words, the function of management is to plan, organize, lead and control.

6. Under what circumstances? That is, management in a specific environment.

The meaning of management thinking is very broad, and the most important thing is to recognize the characteristics of management. Management is a learning to accomplish the work you want through others. Therefore, regardless of the strength of subordinates and initiative, you have to use it. No one is perfect, everyone has shortcomings. What we can do is to find out the characteristics of different people and adopt different management styles according to their characteristics to achieve the ultimate goal of the team.

To put it simply, the core of management is to manage personnel and people's hearts, so as to achieve the goals of oneself and the whole team.

In practical work, managers are important people who constantly deal with all kinds of things, coordinate all kinds of relationships, comprehensively utilize all kinds of resources, and make enterprises achieve their goals and develop continuously.

Finally, the important person in corporate vision will be realized.

Second, the basic qualities of managers:

1, high morality, physical and mental health, such as honesty, filial piety, loyalty to friends, integrity and confidence. ...

2, open-minded, tolerant, people around you don't care about doing wrong things, don't get carried away because of small things, and often consider problems from the other side's point of view. People don't affirm or deny a person from one or two things;

3. Quick thinking, insight into the nature of things, certain planning and strict execution;

4. Strong sense of responsibility, courage to take responsibility, be responsible for doing things for yourself, and be able to change when you know your mistakes;

5, will listen, can insight into the psychology of others; Know how to authorize, and fully show your space to subordinates; Clever motivation, give full play to the potential of subordinates; Be able to choose people, be able to know people and be good at their duties, and never let go of every talent; Communicate diligently to make information spread smoothly; Make decisions and show the great wisdom of managers.

Third, how can managers win the support and respect of everyone:

Please think about a question. Why can you be a manager? Why does everyone listen to your arrangement?

That's because everyone believes in everything you say and do, and they are willing to listen to your leadership and obey your command! ! !

Doing this requires accumulation and precipitation bit by bit, and it does have real effects, enterprise development and personal benefit! ! !

1, if you want others to respect you, you must first respect others, a greeting, a smile, a text message, a phone call ... Don't forget that others will treat you like you treat others, and don't put on an imposing manner that I am stronger than you in front of subordinates, which will only lead to your growing isolation, such as being a regional manager. .....

2. After practice, most of the decisions and plans made by managers are correct and have achieved the expected results. Everyone will admire you and follow your subordinates to get tangible benefits and improvements. Who doesn't want to work with such a leader?

3. Do things delicately. For example, if employees have difficulties, we will help them in time. .......................................................................................................................................................

4. Managers are not all-rounders. When they make mistakes, they can correct them and correct them in time. People will think you are more practical, instead of pretending not to know or explain when you are wrong, such as Sanlu milk and Sudan red incident.

5. The promised thing must be done, or not said or not done;

6, can point out the train of thought to his subordinates, grasp the direction, so that managers may not be good at doing business, but he must be familiar with these businesses and the work done by subordinates;

7. When subordinates encounter difficulties, they can help them clear the air and let them go into battle lightly;

8. Being able to share the work for the boss and complete the tasks assigned by the leader well, so that the leader feels that you can rest assured that you don't have to worry about it … ..

9. The implementation of the company's system is in black and white. Rewards should make employees be elated and punishments should make employees tremble with fear.

10, humanized management but not humanized management, no ambiguity, only yes or no;

1 1. If you deviate from the direction, you can adjust yourself rationally in time, get back on track, grasp the overall situation, consider everything from multiple angles, analyze the reasons when things are not urgent, and then find a way to solve them;

12, knowing how to give up, sometimes giving up wisely is to gain more, such as the story of monkeys stealing rice.

These are just a few points, and of course there are many others. Although a good manager can't be perfect, we have a team. We can exert the strength of the team, gather the strength of everyone, integrate the wisdom of everyone and push our cause forward! ! !

Fourth, how to manage things? How to manage people?

Management is a science as well as an art, the truth in enterprise management: when encountering problems, we should immediately find out the root causes, deal with them immediately, put the right people in the right positions without delay, and make full use of all resources to achieve our goals.

Now the competition of enterprises is the competition of talents. How to make good use of talents and how to retain talents is the top priority of every enterprise, and the most important job of managers is how to make good use of their own employees and how to retain excellent employees.

1, the manager must be a witty man. If there are problems in the work, the superiors have problems and the subordinates have problems, we must find out the reasons in time and deal with them immediately. The answer to others is always "yes" or "no", and we can get ahead of others with quick response. As a manager of an enterprise, especially a sales-oriented enterprise, the story of two friends hunting in the forest is on the market. ..

2. When there is a contradiction, as a manager, we should first deal with external contradictions, that is, first ensure customer satisfaction, then deal with internal contradictions, prioritize, reduce the ideological burden and psychological pressure of subordinates, and let them go into battle lightly;

When your subordinates ask questions, first ask them to come up with at least three solutions, and repeatedly demonstrate which one is more suitable. Finally, managers will guide them and put forward their own suggestions to make subordinates improve faster;

4. Why can we become managers? It is because we know more than our subordinates, understand better, think more comprehensively, consider the problem from the company's point of view, and better grasp the direction.

For example, the regional manager, first of all, you have to master the company's principles and policies, sales system, performance calculation methods, you don't even know how to teach subordinates? Know how to analyze the market, do a good job in product positioning, and know how to formulate sales ideas and sales plans in this region. If you go to develop customers with your subordinates every day, the rewards given by the company will not be wasted. Don't forget that you are the leader, it is much better to make a good sales plan than to develop 10 customers (of course, the regional manager of the new market must do it himself, otherwise he can't understand the market and can't make a sales plan), such as the carpenter's younger son looking for a job.

5. Decisive decision-making, properly handling problems, market-oriented, customer-centered, employee-centered, handling things quickly and steadily, and the company, employees and customers are satisfied; A practical action is more important than a lot of useless plans;

6. Employees are also customers of the company, and every employee is a valuable asset of the company. Satisfying employees and our customers is the most basic job of an excellent manager, provided that it does not harm the interests of the company and cannot violate the laws of the country;

7. Know that authorization is not indulgence. Give subordinates a certain operating space and the right to decide things, so that when there are problems in the market, they can be dealt with as soon as possible, and our work efficiency and service level can also be reflected in front of customers. Authorization can also motivate subordinates. Of course, authorization depends on the ability of subordinates to decide how much to authorize. After authorization, we should always supervise and restrict to prevent abuse of power. We must trust our subordinates completely, but we can't let them go. Some permissions cannot be released.

8, to listen, an excellent manager is actually a good listener, speaking is an art, listening to people is a knowledge, managers must be good at listening to the voices of subordinates, managers are born better than subordinates, which is self-evident, so there is no need to deliberately emphasize this point, if you always show your brilliance in front of employees, it is unwise, when you are complacent about your all-round talent and excellent performance, you know? The story of three little golden statuettes.

9. Front-line salespeople know the market best and customers best. Managers should refer to their opinions and suggestions, and then analyze and summarize themselves to determine a more suitable scheme. At the same time, managers should be forward-looking, find possible future events as soon as possible and make preparations in advance, so as to nip in the bud, such as what changes have taken place in our products and how to prepare customers for sudden weather changes.

10, know how to motivate, so that employees can always have plenty of energy and enthusiasm, so that subordinates are full of hope, and do their best to play their wisdom and talents for the development of the company. What is the importance of motivation? How to motivate? Raising wages is not the only way. Wage increase did not improve employee satisfaction, but reduced employee dissatisfaction. Therefore, a high salary may not keep people, and there may be a higher salary than you. Give employees spiritual rewards, such as promotion, role model, respect, trust, constant appreciation (barber's story, truth about buying food), improve working environment and reduce employees' complaints. ...

165438+ sincere cooperation, benefit sharing, scientific division of labor and win-win team; The story of eating with a spoon.

12. Understand everyone's advantages and disadvantages, arrange them in a suitable position according to their personal characteristics, and give them enough space to play freely. You will find that their achievements often surprise you. Don't pursue an all-round person, there is no such thing in the world. Only the team can defeat the almighty, don't force everyone to be like you.

Well, if that's the case, then you may be able to use it in the eyes of an excellent manager under his leadership, but in different positions, avoiding its shortcomings and giving full play to its advantages. How to make good use of a person is the goal of an excellent manager's life. "It is better to teach people to fish than to teach people to fish."

13, good at communication, as a link between subordinates and the company's top management, to make it smooth up and down, to make the information exchange more real, to make the company more able to formulate appropriate strategic plans, and to make employees more truly understand the company's practices and implement them;

5. What managers are most afraid of saying and doing.

Excellent managers should be rational, not always passionate or depressed, able to stick to their own opinions, but not stubborn and unable to make the same mistakes repeatedly. As a manager, you should be able to lead by example and set an example for others. Therefore, some things can't be done and some things can't be said.

1, you can't avoid the problem, you should take the initiative to face the problem and solve it, and you must never delay it; Avoid saying "it's none of my business" and "who can you go to do it?" And "don't worry about small things."

2、

2. Asking questions you don't understand is admiration and respect for others. You can't show impatience, and you can't say "You don't understand this question", "It's stupid" or "Let's talk about it later"

But I forgot, "How many times have I repeated it? You can't know yet. What can you do? "

I want to ask your advice when the boss gives you the task. I can't say "I can do as I like", "I don't know what's going on", "They can think as they like, but they can't" I don't care so much "

4. When customers are excited, for example, if they have a problem with us and don't want goods, they can't say "Love or not, don't forget, there is no shortage of households like you", "I don't care about this", "You can just find a company" and "Why do you have so many things?"

5、

You should be more rational when you are in conflict with your subordinates. Don't forget that you are his leader. You should respect others first, and avoid saying "Do it if you want, or do it if you don't want to leave", "Talk to the company, I don't care", "I can't solve this problem" and "I don't know what to do". This requires managers to be generous and tolerant. Maybe you did something wrong.