What does a hotel reservation supervisor do?

1. Be fully responsible for the daily work of the reservation department, and ensure the normal operation of the hotel room reservation system through effective control and management of all aspects of the business work of the department.

2. Check every reservation, fax and other letters personally, give a serious reply to every reservation request, verify and adjust every confirmed reservation to ensure that the reservation is fulfilled to the maximum extent, and personally handle the reservation request that needs special arrangement.

3. Master hotel management policies, annual and monthly operating indicators, be familiar with customers and understand the hotel market.

4. Report the problems encountered in the work to the front office manager in time, analyze the feasibility of hotel sales daily, weekly and monthly, and put forward reasonable suggestions. Report the large fluctuation of occupancy rate in a certain period of time and ask the manager to make a decision.

5. Be responsible for contacting overseas booking channels.

6. Check the booking situation of individual customers and teams, predict the rent according to the rental rate of all kinds of booking materials, master the room status and control the room.

7. Inform the relevant departments of the hotel about the business reservation regularly, and coordinate with the marketing and business departments to ensure the operating profit of the hotel and check the VIP reservation.

8. Communicate and cooperate with other departments of the hotel, car companies and tourist counters, and do a good job in guest reception.

9. According to the rules and disciplines of the hotel, conduct training and assessment on employees' gfd, code of conduct and attendance, conduct regular assessment on employees, and put forward suggestions on rewards and punishments to the front office manager.

10. Arrange the employee's schedule for work inspection, and guide the reserved employees to complete the work with high quality according to the prescribed procedures and standards.

1 1. Supervise subordinates to compile guest files and travel agency information and input them into the computer in time.

12. Responsible for receiving and handling guest complaints about reservations and coordinating disputes arising from reservations.

13. Communicate the hotel's sales policies and plans in time, remind the booking staff to use sales and public relations skills to implement each reservation, and promote room products and other hotel service products as much as possible.