How do hotels control costs?

Hotel expenses mainly include the following aspects: 1. Energy consumption such as water and electricity (some hotels use natural gas, etc. ); 2. Personnel salaries and extra payment fees; 3. Consumption of consumables; 4. Depreciation of fixed assets; 5. Customer complaint cost; 6. Maintenance cost.

Therefore, the cost of the hotel is mainly concentrated in the above aspects:

1. For item 1.3, the consumption of 1000 yuan can be calculated according to the past value of the same type of hotel or hotel and adjusted to the benchmark value. In the process of operation, the cost contained in item 1.3 should be controlled according to the reference value: for example, what should be the average usage of combs on the linen cart every day? Are you registered? What is the difference between the average monthly usage and the benchmark value? Why is there such a difference? At the same time, it is very necessary to make regular inventory.

2. The key to labor cost control lies in post setting, which is an art ... The setting of operator's positioning line depends on the setting of service concept. Give a simple example: is the hotel gate parked by the guard or the security guard? This is the problem of service ideas. In the case of fixed thinking, ensure the shortage of staff and pay attention to attendance, scheduling and other details.

3.5.6 Costs are mainly accidental costs. Among them, the maintenance cost increases with the passage of time, so we should pay attention to the maintenance and maintenance of daily equipment and facilities.