About the security service of the hotel

The housekeeping department has set up a security team with security guards. Clear division of labor and clear responsibilities. Sound safety rules and regulations, clear content, clear job responsibilities. Guest room staff are familiar with safety knowledge, fire prevention knowledge and safety operation procedures, and master the use of safety facilities and appliances. There was no violation of the safety management system.

(2) Safety facilities

Room smoke detector, automatic sprinkler, door peephole, security door chain and safety door, fire escape, emergency evacuation map, fire fighting device, alarm device, fire signs, corridor monitoring equipment and other safety facilities and equipment are in good condition, installed in a reasonable position, and always in normal operation. There are accidents caused by incomplete or invalid safety facilities.

(3) Safe operation

Guest room staff strictly abide by the safety operation rules, and pay attention to the safety of cigarette butts, matchsticks and electrical equipment at any time when making beds, cleaning toilets and providing daily services. Fasten safety belts for aerial work, there are more than two people present, and there are escalators for boarding work. No open flame operation is allowed without permission. When it is necessary to carry out open fire operation due to room maintenance and decoration, the Open Fire Operation Permit of the security department must be obtained. Observe the operating procedures for live working. There is no violation of safety operation regulations in the whole room operation service.

(4) Safety precautions

Keep abreast of the visitor dynamics of room service, and prohibit irrelevant personnel from entering the floor. Pay attention to the guest's situation at any time and find that the guest is carrying or using it. Electric irons, electric blankets, ovens and other electrical appliances, loading and unloading guest room lines, quickly report to the supervisor and security department for timely treatment. If the guests are found to be carrying weapons, murder weapons, explosives, firecrackers and other inflammable and explosive articles, they should report them in time to discourage them, which can be handled according to the hotel safety regulations. Guests who drink or smoke in bed can dissuade them in time. In case of disabled people staying in the hotel, keep an eye on the guests' movements at any time. Guests and employees should patrol and report any equipment damage or loss in time. In the whole room service, employees have a strong sense of safety, take the initiative to prevent safety problems, take proper preventive measures and deal with hidden dangers in time, which can ensure the personal and property safety of hotels and guests, and there is no post safety responsibility accident.

(5) Key management

The room key management system is strict. Guests can take, receive, distribute and keep keys accurately and timely, without littering. The guest left his key in the guest room and asked to open the door. He opened the door with the opening slip issued by the front office. If the guest's key is lost, report it to the security department and deal with it according to the hotel key loss regulations. If the guest room master key is lost, please ask the security department, the engineering department and the general manager for instructions. The waiter cleaned the room and insisted on opening one room and locking the door one room at a time. There was no theft accident due to poor management of guest room keys.

(6) Handling of safety accidents

In case of fire hazards, natural accidents and theft accidents, it shall be handled in strict accordance with the hotel system. Find fire hazards in time and report to the general computer room and general manager quickly. Properly rescue and evacuate guests, and strive to nip the accident in the bud. If you need to call the police, you must ask the general manager. In case of theft, the supervisor should be present in time to protect the scene and solve it quickly. Report the natural accident to the supervisor in time, and handle it according to the cause and situation of the accident. All accidents should be dealt with quickly, accurately and properly.