Traditional Culture Encyclopedia - Hotel franchise - A man stayed in a five-star hotel in Shenyang, and his foot was actually pricked by a nail. How did the hotel finally handle this matter?
A man stayed in a five-star hotel in Shenyang, and his foot was actually pricked by a nail. How did the hotel finally handle this matter?
1. First of all, the hotel apologizes for the trouble caused by negligence.
Everyone will have their own hobbies in life. When we are at home, we can do whatever we want. When we go to other places, if we are alone, we will actually want to live a little more casually, because in such an environment, only ourselves are naturally comfortable. For the party involved in the incident, after he arrived at the hotel, he chose to walk barefoot on the floor for some reasons, but unexpectedly, because of such a small negligence, his foot was pricked by a nail. In fact, the most important reason is the negligence of the hotel, because he was stabbed by a nail on the carpet while walking barefoot, and the hotel naturally did better. Because after learning this reason, I first apologized. After all, it was the negligence of my hotel work that caused the guests to come to their hotel and get injured.
2. Reimbursement of medical expenses for guests.
The parties in the incident did not pursue anything specifically, because it was also a small negligence of their own, walking barefoot on the floor, and such a thing happened. Because the previous guests basically did not walk barefoot and found no nails in the carpet, this became a small hidden danger. After the client was injured, he was worried that his nails would rust, which naturally brought more harm to himself, so he chose to go to the hospital for a tetanus shot, and the hotel naturally had to do it properly and reimburse the client. After all, this happened because of the negligence of hotel work. In fact, the hotel has handled this very well, but for the follow-up things, they naturally have to make corresponding treatment, apologize to the guests, compensate the corresponding medical expenses, and make other compensation.
This incident also tells us that no matter where we are, we should pay attention to our own safety, because dangers are everywhere, and some small hidden dangers will also bring great harm to ourselves.
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