Problems in personnel training of Xi'an Hotel

Chapter 6 Common Cases of Hotel Training

There will definitely be people who are dissatisfied with the training work, either because they do not have enough understanding of the training or because they deliberately want to show off - don’t train in the future. Come to me for trouble, or there are other reasons that cause tension in interpersonal relationships. Sometimes you will feel that no one supports you and you seem so helpless. In fact, you may encounter some embarrassing situations no matter which department or position you are in, but no matter what position you are in, you will encounter some embarrassing situations. No matter what, you have to accept it peacefully.

Case 1: The sorrow of the training manager

Today I had a phone call with a training manager of a domestic hotel management group, and I was deeply moved after what I said.

The hotel management group is one of the top hotel management groups in China. As a large enterprise, it should attach great importance to the cultivation of corporate culture. However, I heard from colleagues that the hotel has not had a training person in charge for a long time. Without full-time training personnel, how can hotel training be carried out?

I am also puzzled that hotels with poor business are unwilling to train because of excessive training costs, but some companies think that training is unnecessary because business is so good. Really, these principles seem reasonable and reasonable. It seems unreasonable, but it is common among most enterprises in China. The key is from which angle to consider the problem, and whether it can be considered from a deeper and longer-term perspective? Just like this training manager, as a hotel's training manager, of course she is very familiar with the hotel and also knows its internal training situation, including the development of various trainings. She introduced some situations to me:

The monthly report of the monthly training program turns into a word game meaningless. Although she also requires each department to carry out corresponding training work plans and summaries, because there are still many cumbersome things, as the only person in the training department, it is impossible for her to fully take into account every training session carried out by each department, so , quite a few departments took advantage of loopholes, and some training courses were not attended at all or the training results were not good, and she could not take care of it alone. Although she also felt this situation, she could not do anything about it.

There are many complaints, but business is still good, so it doesn’t matter, because we usually don’t pay attention to training employees, especially the training of employees’ job operation skills (affecting work efficiency) and service attitude (affecting appearance and image). Anyway, whoever made a mistake will be criticized or booked, that's all. So although there were complaints, because the business was very good, it seemed that these complaints did not affect the hotel's business. While the hotel was pursuing social and economic benefits, it paid more attention to economic benefits, and the hotel management authorities also paid more attention to the economic benefits. There is no temporary damage and they become indifferent to training (of course they can also talk about the social benefits without shame). The hotel management, including various departments, only downplay the complaints that arise, so even if there is such a strong demand for training, they cannot get it. Strictly enforce. Training activities exist because of training needs. The existence shows the importance and necessity of training. Training needs exist but related training activities do not receive organizational support. This makes the training work very isolated, helpless, powerless, and insufficient. This feeling is uncomfortable, and I understand.

She said that the main reasons that often prevent training work from being carried out are:

She is busy with work and does not implement training work.

Department managers and general managers did not pay enough attention.

Monthly training plans and summaries become word games.

Lots of complaints but business is still good so it doesn't matter.

There are no full-time personnel responsible for training.