Annual Summary Report of Front Desk Reception 2022 (5 general articles)

At the end of each year, all walks of life need to prepare an annual work summary report. Do you know how to write a summary of reception work at the front desk? The following is the Summary Report of Reception in 2022 (5 articles in total) compiled by me for your reference only. Welcome to read this article.

Chapter 1: Annual Summary Report of Reception at the Front Desk 2022 Time is always fleeting. I have gained a lot from working in the company for one year. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and worked hard to complete all the work. The research and work in the past year are summarized as follows:

I. Work content

This year, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge of the company's front desk clerk. First of all, summarize all my specific work contents:

1, responsible for the reception and transfer of telephone calls at the front desk, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Be responsible for the sanitation and cleaning of the company's front desk lobby, placing tables and chairs, and keeping them clean.

4, send documents to leaders at all levels, sign for documents, send and receive newspapers and periodicals.

5. Print and copy office documents, send and receive faxes, and make office forms.

6, contact the company project department personnel, send and receive internal documents.

7. Other tasks assigned by the leaders.

Second, the work harvest and experience

(A) study in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.

(2) Learn the corporate culture of the company and improve yourself. Joining the big group of xx, I really realized the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also use these ten words to ask myself to devote myself to my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.

(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional consultation calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

Third, future plans.

During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!

Chapter 2: Annual Summary Report of Reception at the Front Desk 2022 Time is always fleeting. During the two years in our company, I gained a lot and felt a lot. Since I took office, I have worked hard to adapt to the working environment and the front desk position, earnestly performed my duties and successfully completed various tasks. The research and work in the past two years are summarized as follows:

First, study in practice and try to adapt to work.

When I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It is said that the front desk is the window of the company's external image. These two years have also given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be cordial, serious and careful, and colleagues should be open-minded and sincere ... bit by bit, I can learn, make progress and benefit a lot from my work.

Second, learn the company's corporate culture and improve yourself.

Joining the company as a big group, I really realized the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation" and the essence of culture. I think this is also the driving force to motivate every employee to move forward. I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, and do my job well in a down-to-earth manner. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself.

Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. In the process of work, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

Chapter III: Annual Summary Report of Reception at the Front Desk 2022 The front desk is the starting point for displaying the company's image and services. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, efforts should be made to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good prospect environment.

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Wanda, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small. There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.

In the second half of xx, I will constantly improve my image, make a good work plan for XX, and improve my work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills. Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!

Chapter IV: Annual Summary Report of Front Desk Reception 2022 With the care and help of the leaders of the Group, the reception desk works in an orderly manner, cooperates with relevant departments, unites and cooperates, and handles daily affairs in a timely manner, and has achieved certain results. The work is now reported as follows:

(a) the successful completion of the reception task:

The successful completion of the reception showed a good corporate image to governments at all levels and friends from all walks of life. The simple and ordinary reception work is behind the all-night overtime and meticulous execution of all the reception staff.

(B) to strengthen the standardization of the reception system:

The reception desk adjusted the staffing, during which the post responsibilities, task assignment and undertaking tasks were redefined. In this process, we are committed to completing various reception tasks. Thinking while summing up, promoting improvement, and gradually bringing all work into the track of institutionalization and standardization. At this point, all members of the reception room have successfully realized the role transformation and work transformation. The specific work can be roughly divided into the following three aspects:

The first is to establish a division of labor and cooperation mechanism. According to the characteristics of reception work and the personal specialties of receptionists, a reasonable division of labor is carried out, focusing on wine management, front desk and explanation, conference management and on-the-job training, forming a working mechanism that supports cooperation and is restricted by division of labor.

The second is to strictly regulate the reception work. Sort out the reception work flow, refine the reception work links, strictly meet the reception work requirements, and formulate the reception work operation procedures. The scope, procedures, standards and requirements of reception work are gradually brought into the standardized track.

The third is to improve the reception system. The system of post handover, reception gift wine management system, reception menu management system, meeting room fruit purchase list management system and meeting room management system were formulated.

(3) Pay attention to the training of reception etiquette, explanation and system.

In view of the actual situation, we adopt the way of learning by doing, and at the same time use the time to carry out one-on-one special training, with the aim of applying what we have learned and aiming at it. Reception work is the window and image. For all guests, the quality and level of the reception staff often affect the guests' impression and evaluation of the enterprise. At the same time, the reception task is heavy, and there are few people. Often, a receptionist has to complete one or even more reception tasks independently, which puts higher demands on the reception staff's organization, coordination and improvisation ability. In addition, the receptionist sometimes has to undertake the task of introduction and explanation, which requires good expression and communication skills. In order to meet the needs of the work, while completing the reception task, we should pay attention to strengthening the education and training of the reception staff, learn by doing in practical work, actively strive for and create opportunities, and promote everyone's learning exchange. In the course of work, we have gradually formed and adhered to the learning forms such as summary analysis meeting and learning achievement exhibition. At the end of each major reception task, hold a meeting of all reception staff to review the reception process, especially to find and self-criticize problems, sum up experiences and lessons, and discuss improvement methods. The presentation of learning achievements is that while studying extensively, each person chooses a topic for in-depth study and presents it at the staff meeting. Through these measures, the staff in the reception room can quickly adapt to the needs of the work, and everyone can work independently, ensuring the smooth completion of various reception tasks.

(4) Active honesty and self-discipline:

Integrity and self-discipline depend not only on self-restraint, but also on institutional restraint. Especially the reception work is so sensitive, it is more necessary to improve the system in an all-round way and strengthen restraint and supervision in the spirit of being responsible for yourself and the enterprise. Since the beginning of this year, while striving to do a good job in reception, we have taken a number of measures to control and save reception expenses in line with the principle of thrift:

The first is to improve the internal control mechanism. The implementation of two lines of operation has formed an effective internal supervision and restriction mechanism;

The second is to integrate supervision and restriction into all aspects of reception work. On the basis of the original reception process, the workflow is further improved: the reception plan is uniformly distributed by the group office; Receiving meals and receiving gift wine should change the practice of oral explanation, strictly arrange vouchers, be approved and signed by leaders, and implement standard control; After the reception task is completed, the receptionist will fill in the reception registration form in time, and register the adjustment and change of the actual reception process and the actual receipt of the gift wine for future reference.

Third, it is compiled in strict accordance with the management system. The reception price of the same order should be standardized, open and fair in principle. So as to avoid the situation of passively accepting the price when pricing and settling fees at will in the reception process.

The fourth is to fill in the reception documents in time and check the reception expenses. It is normal to suddenly receive meals, gifts and drinks during official reception. In the reception process, we strive to do a good job of communication and coordination. After the reception, those who are in a hurry and fail to submit the documents in advance will be approved in time to ensure the orderly progress of all work.

(5) There are shortcomings:

First, due to the nature of work, there is less time and opportunities for in-depth study, and there is no training in reception. Therefore, the current reception work is progressing slowly, all of which are self-study, groping for books and lacking perceptual knowledge.

Second, because they are all young employees, they can't catch up with the consciousness of the old employees in ideological consciousness, and they don't grasp the political study tightly enough, and there is still a certain gap in service, so we need to further strengthen their supervision.

Third, some work is not detailed enough, and some work is not well coordinated. Mutual assistance with various departments needs to be further strengthened, and more efforts need to be made in coordinating conference services for large-scale meetings and gatherings.

In the reception work in the past year, we have made exploration and efforts, made some achievements and accumulated some experience, and at the same time, we have always kept a clear head, because there are still many places worthy of learning and reference from all departments of the group. "Stones from other mountains can attack jade", learning from others' strengths and learning to think strangely will always be our motto. We will welcome friends from all over the world with a more open mind and strive to create a good window image with more thoughtful service.

Chapter 5: Annual Summary Report of Reception at the Front Desk 2022 I have been in the company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first plan our work from the overall situation, and then start from the details to maintain good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try our best to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid extreme emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I often lack the enthusiasm and initiative of communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am also learning this knowledge. Through these studies, the work summary has improved my skills to a certain extent, and I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work results, office equipment, vats of water and other ledgers are fully established; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner. 2. Existing problems

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my own understanding of tasks and instructions, and my own flexibility and action on problems.

(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs. The above problems will be solved in the work of 20xx.

I really learned a lot in a year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.