What should I do if the balance recharged by Evergrande Hotel cannot be used now?

The prepaid balance of Evergrande Hotel cannot be used. Please contact the hotel management immediately and ask the relevant person in charge to let the person in charge of the hotel handle it. The prepaid balance cannot be used to some extent, which damages the rights and interests of consumers. You can claim compensation from the hotel or apply for a refund of the balance.

If the communication fails, please contact a higher level of management and resume using the amount involved.