Who defines the star rating of a hotel?

What does it mean to you when you see a hotel advertisement in a hotel or travel guide claiming that the hotel is a five-star luxury class? What is the legal definition of five stars? Or when you book a hotel online, you see different star hotels to choose from, so what's the point of these stars?

Telling you the answer will definitely disappoint you. These constellations are just a reference for you! In this way ... many independent rating systems have emerged all over the world, but there is no unified official standard. Here we briefly introduce some of them:

National rating

Some countries adopt their own official rating systems, including China, Australia, Austria, Belgium, Britain, France, Greece, Indonesia, Italy, Mexico, the Netherlands, New Zealand, Spain and Switzerland. Rating can ensure a certain level of facilities and services, but it is difficult to compare the rating standards between countries. For example, a four-star hotel in Paris may be a far cry from a four-star hotel in Athens. At present, there is no such rating system in the United States and Canada.

Senior industry professionals have warned that national rating systems usually only emphasize visible data (such as room size and number of restaurants). ) and ignore the difficult to measure factors (such as service level, etc. However, many hotels in high-tax countries deliberately downgrade their national ratings in order to pay less taxes, which is leading to a negative orientation. In addition, several political factors are enough to affect the rating. Although they are independent, the national rating can usually effectively reflect the hotel quality in the country.

AAA diamond grade

One of the most comprehensive and reliable hotel property classification systems in the tourism industry in the United States and Canada, AAA rating can be found in Apollo/Galileo and AAA journals. As for GDS, travel agencies should refer to H/INF/AAA.

★ The hotel meets all requirements. The product or service is clean, safe and well maintained.

★★★★ The hotel has reached the level of a diamond, and at the same time it has shown obvious improvement in room furnishings and furniture.

★★★★ The hotel has obviously upgraded in material, service and comfort. Enough to provide additional entertainment, services and equipment.

★★★★★★★ The hotel embodies excellent friendly service and meticulous care, while providing top-grade equipment and a series of extra hospitality.

★★★★★★★★★ Hotel equipment and operation reflect impeccable standards and excellent level, and also exceed customers' expectations for friendly attitude and service. These famous hotels are not only touching and luxurious, but also provide many extra hospitality.

The guidelines of AAA are surprisingly detailed. For example, the bathroom floor in two diamond attributes can use chemical fiber, mosaic or "old" tiles, but the newer tiles or marble are used in four diamond attributes. This can be called clear! You should have considerable confidence in the AAA rating mentioned by customers.

Since 1977 introduced the AAA five-diamond grading system, * * * there are five hotels that can maintain the highest level for a long time, including the Marriott Kemmelbeck Hotel in Ayaskotsdale. Gundam 1998, * * 57 hotels, including 12 Ritz-kolton, were awarded the five-diamond grade.

Star service evaluation of mobile phone travel guide

According to this domestic rating service, anonymous appraisers will visit various properties and consider the opinions of readers. A star; "Providing comfortable night accommodation" and Samsung stands for "professional management and perfect facilities", and its accommodation service is absolutely excellent and perfect. "Five-star-one of the best hotels in America, unforgettable at all levels".

Mobil's star rating system is summarized as follows:

★ Yes, it is better than ordinary hotels.

★★★★ Very good

★★★★★ Excellent

★★★★★ Outstanding-it is worth a special trip.

★★★★★★★★ One of the best in China.

Official hotel guide (OHG- authoritative hotel guide)

This set of three books is dedicated to the industry, and independent raters are hired to classify hotels into luxury, first class and passenger class. OHG is easy to be confused because it is divided into ten levels. For example, the luxury class is assigned a name that is lower than the super luxury class and higher than the ordinary luxury class. The best way is to tear off the hotel rating sheet and stick it on the back cover as a "reference page".

Star service

According to the personal inspection and evaluation of raters, hotels using this rating system are classified into one-star to five-star hotels. Five-star hotels have "multilingual staff and a high ratio of staff to guests, luxurious rooms and elegant facilities" and so on. One-star: "According to the convention of star system, one-star hotels will not be announced".

In fact, the red cover loose-leaf masterpiece about the star system is the most accurate and reliable reference in the industry, with detailed details, accurate identification (often the best room number), exquisite wording and even accurate sentences.

Zagat's (Ziggy's Guide)

It is a relatively new consumer guide, which has not been promoted globally at present, but it often leads to controversy when it is launched in individual markets. The staff of Ziggy Guide sent out questionnaires to frequent travelers and hotel guests to solicit their personal opinions, and published the research results. Recently, this publication has caused a storm in the French catering industry: Zagat's research results on many restaurants are inconsistent with the opinions of many experts.

In addition, there are countless insightful consumer guides, including Fodor, frommer, Fielding and birnbaum. These companies even provide informative websites.

And the discussion between us about hotel brands. Among all kinds of powerful information conveyed by the brand, the predictable quality level is described. Of course, the hotels of Weston Group will not be rated as all five levels below AAA. Therefore, most hotels under the name of a hotel chain group will have similar scores. But some hotel groups don't necessarily say so. The most obvious example is the chain hotels in Hawaii: Aston, Castle and Outrigger operate economy hotels and luxury hotels respectively, and the level of different hotels naturally varies greatly.