Which department should I contact for hotel complaints in Shanghai?

To complain to Shanghai hotels, please contact the following departments:

1. Front desk department: You can communicate with the hotel front desk staff to explain the complaint content and problems. They will try their best to solve the problem or pass it on to the relevant department.

2. Customer Service Department: The hotel has a customer service department responsible for handling customer complaints and problems. You can contact the hotel's customer service department by phone or email with a detailed description of your complaint and hope it will be resolved or remedied.

3. Office of the hotel manager/general manager: If the complaint cannot be satisfactorily resolved at the front desk or customer service department, you can directly approach the office of the hotel manager or general manager. You can ask to meet with them or have your complaint sent directly to them. A complaint is a formal grievance or complaint directed at an organization or individual that expresses dissatisfaction, dissatisfaction or dissatisfaction. When an individual or organization is dissatisfied or treated unfairly with a product, service, behavior or decision, they can express their demands and expectations through complaints.