How to manage hotel assets well

1. What do you think is the importance of hotel asset management? How to manage hotel assets? A: The quality of hotel asset management not only affects the hotel's customer service quality, but also affects the hotel's external brand reputation and comprehensive benefits. Doing well the control and management of all kinds of assets in all aspects can effectively improve the comprehensive utilization rate of hotel facilities, equipment and business supplies, reduce the comprehensive operating expenses, ensure the safety and integrity of assets and improve the value-added ability of assets. For hotel asset management, I think we should make great efforts in the aspects of system, management process, staff training, management concept and comprehensive quality of staff. Asset management is not only reflected in the daily management of assets, but also in the whole process from the formation of assets to the daily management of assets to the subsequent disposal of assets, that is, the whole process of declaration, selection, purchase, use, maintenance, allocation, loss reporting and disposal of procurement plans. 2. What is the asset management system of your hotel? Are there any problems in actual operation? How is the problem solved? A: Our hotel takes the "Kaiyuan Physical Asset Management Manual" and the "Asset Management System" issued by the headquarters of Kaiyuan Hotel Group as the guiding principles, and at the same time, according to the actual situation of the hotel, we have established the asset management method of the New Century Grand Hotel in Jinchang, Beihai: the equipment department is determined to be the asset management department, the finance department is the accounting supervision department, and the user department is the asset custody department. At the same time, the hotel general manager is responsible for the management, use and maintenance of assets, according to the principle of mouth classification. In other words, the general manager is responsible for all the assets of the hotel, the managers of all departments are responsible for the assets of their own departments, the regional supervisors (foreman) are responsible for the assets under their jurisdiction, and the employees are responsible for the assets they use. Whole process management of assets: 1. Planning: implement budget management. According to the nature of assets, put forward the purchase plan according to the annual budget and monthly budget, and examine and approve it according to the examination and approval procedures. 2. Selection: According to the opinions of the user department and the equipment department, select the products and models suitable for the hotel. 3. Purchasing: The purchasing department purchases the selected model through price comparison and bidding with more than three companies. 4. Use: Carry out acceptance according to the material acceptance policy and hand it over to the user department for use. 5. Maintenance: the hotel equipment department makes a maintenance plan, and the equipment department, the user department and the supplier maintain the assets at three levels. 6. Transfer: Assets that are not suitable for daily use need to be transferred across hotels and departments to prevent assets from being idle. 7. Loss reporting: report the loss of assets that have expired and can no longer be used. 8. Disposal: According to the loss reporting process and the residual value, sell or otherwise dispose of it. The following management measures can be formulated for asset use management: 1. Set up asset management team and departmental asset manager to manage assets. 2. Establish a hotel assets inspection team, conduct assets inspection regularly or irregularly in combination with the quality inspection team, and issue an assets inspection report. 3, the establishment of asset management assessment mechanism, and will be included in the monthly and annual performance appraisal. In practice, it is difficult to manage movable property and some small assets (such as stainless steel knives and forks, porcelain tableware, etc.). ), which is also the biggest headache for the hotel industry. In order to solve this problem, the hotel has implemented the system of pre-business inventory, check-out inventory, shift change and performance appraisal of regional leaders. After implementation, the effect is very good and the management is more standardized. 3. Due to the variety of hotel assets, high mobility of personnel and strong professionalism of some assets, asset management is very difficult. In view of these difficulties, hotels classify assets according to categories and areas of use (such as laundry equipment, engineering boilers, central air conditioners, fire-fighting facilities and equipment, etc.). ), and carry out pre-job training for professional and technical personnel, and implement policies such as appointing trainers, sending employees to manufacturers for training, inviting manufacturers to hotels for training, and going to the national quality and technical supervision department for training and handling relevant licenses or obtaining qualification certificates. Our hotel encourages employees to take the vocational and technical qualification examination, and implements an allowance system for some employees who have obtained vocational skills certificates, and the salary and bonus are tilted towards employees with good skills. 4. Hotel asset management includes cost and income, but more hotels still focus on cost management, focusing on cost control, without paying full attention to the impact of hotel income on asset management. What do you think of this? A: Asset management is not only about controlling costs, but also about hotel revenue. The two go hand in hand, complement each other and influence each other. A hotel with good income should have mature and advanced asset management, while a hotel with chaotic asset management must have poor income. As a hotel manager, we should make a comprehensive measurement, avoid one leg being long and one leg being short, and control the cost to maximize the income, instead of ignoring the income in order to control the cost. 5. At present, there is a special hotel asset management software system in the market. Has your hotel applied these technologies? Do you think the application of technology can improve the quality of hotel asset management? A: Our hotel uses a brand's fixed asset management system, which is managed by bar codes and asset photos. Barcodes are like the ID codes of assets, which are unique. Through bar code inventory, it used to take a long time, but now it can be easily completed by only a few people. The asset management system can track the assets in the whole process, make the accounts consistent with the facts, make the hotel's asset management more standardized and standardized, and improve the efficiency of hotel asset management. However, it also has some shortcomings, that is, the bar code label of assets is not firmly attached, and it is not easy to attach abnormal assets. 6. What do you think should be improved in view of the problems existing in hotel asset management? 1. The most important thing is to establish a complete asset management system. Strengthen the regular maintenance of assets, and bring them into the scope of assessment, and implement monthly and annual performance appraisal. 2. Classify assets, such as fixed assets, low-value consumables, operating materials, movable property, regional assets, etc. , and formulate different management measures according to different attributes and categories. 3. Follow up the whole process of assets from planned procurement to disposal, instead of just focusing on the management of use. 4. Pay attention to regular communication with manufacturers in after-sales service, understand the use methods and skills of assets, and improve the skills of use and maintenance. 5, improve the quality of all staff, all people-oriented, the quality of employees directly affects the success or failure of asset management. 7. What unique management experience have you summed up in asset management during your years of hotel work? Can you share it with us?