Traditional Culture Encyclopedia - Hotel franchise - Job responsibilities of hotel receptionists
Job responsibilities of hotel receptionists
1, check gfd and go to work on time according to hotel regulations;
2. Read the log record carefully and complete the unfinished work of the previous shift;
3. Warmly receive guests from all sides and provide good service for guests;
4. When the guests arrive at the store, they should take the initiative to say hello to them;
5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;
6. Accurately grasp the room status and check the room status with the housekeeping department in time;
7, close contact with various departments, do a good job of guest information, information communication;
8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;
9. Do a good job in printing and statistics of various reports;
10, can independently arrange individual or team rooms;
1 1. Check the room number of the team on that day and check with the room status;
12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;
13, understand the customer situation and do a good job in solving emergencies;
14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;
15, providing accurate wake-up service for guests;
16, when the bellboy is not on duty, go through the loan formalities;
17, when the bellman is not on duty, handle the luggage storage and pick-up procedures for the guests.
Second, the hotel receptionist's job requirements are as follows:
1, aged 22-35, healthy, well-proportioned, dignified and elegant;
2, graduated from high school or junior college, height: female 1.60 meters or more;
3. 1 year or above working experience in professional hotels is preferred;
4, hospitality initiative enthusiasm, willing to care about guests;
5, good at observation, energetic and careful;
6. Have a strong sense of responsibility.
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