Job responsibilities of hotel receptionists

I. The main responsibilities of the hotel receptionist are as follows:

1, check gfd and go to work on time according to hotel regulations;

2. Read the log record carefully and complete the unfinished work of the previous shift;

3. Warmly receive guests from all sides and provide good service for guests;

4. When the guests arrive at the store, they should take the initiative to say hello to them;

5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in time;

7, close contact with various departments, do a good job of guest information, information communication;

8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;

9. Do a good job in printing and statistics of various reports;

10, can independently arrange individual or team rooms;

1 1. Check the room number of the team on that day and check with the room status;

12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;

13, understand the customer situation and do a good job in solving emergencies;

14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;

15, providing accurate wake-up service for guests;

16, when the bellboy is not on duty, go through the loan formalities;

17, when the bellman is not on duty, handle the luggage storage and pick-up procedures for the guests.

Second, the hotel receptionist's job requirements are as follows:

1, aged 22-35, healthy, well-proportioned, dignified and elegant;

2, graduated from high school or junior college, height: female 1.60 meters or more;

3. 1 year or above working experience in professional hotels is preferred;

4, hospitality initiative enthusiasm, willing to care about guests;

5, good at observation, energetic and careful;

6. Have a strong sense of responsibility.