What is the ventilation standard of five-star hotels?

there is central air conditioning (except villa resort), and all areas are well ventilated.

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6.5 five-star hotel

6.5.1 reasonable hotel layout

a. reasonable function division.

B. The facilities are convenient and safe to use.

6.5.2 interior and exterior decoration adopts high-grade and luxurious materials, with exquisite workmanship and outstanding style.

6.5.3 the graphic symbols of public information in the hotel conform to LB/AT1.

6.5.4 There is central air conditioning (except villa resort), and all areas are well ventilated.

6.5.5 there is a computer management system suitable for hotel star rating.

6.5.6 background music system.

6.5.7 Front Hall

A. The area is spacious, which is suitable for the reception capacity.

B. The atmosphere is luxurious, the style is unique, the decoration is elegant, the color is harmonious, and the light is sufficient.

e. there is a general service desk suitable for the hotel scale and star rating.

D. The main service desk is marked in Chinese and English, and reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.

e. provide message service.

F. provide one-time general bill settlement service (except commodities).

g. provide credit card service.

h.18h provides foreign currency exchange service.

i. The main service desk provides promotional materials for hotel services, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of local and national tourist attractions, timetables of various means of transport, and newspapers and periodicals suitable for hotel guests.

J. can directly accept domestic and international room reservations within 8h, and can book other hotel rooms in China.

K. There is a safe for valuables opened by the hotel and guests at the same time. The location of the safe is safe and hidden, which can protect the privacy of guests.

i. A doorman shall be set up to receive the staff and greet the guests in 18h.

m. there is a full-time porter, a special baggage car, 24-hour baggage service and a small baggage storage place.

n. Set up a manager on duty to receive guests 24 hours a day.

O. set up a lobby manager to serve in the lobby for 18 hours.

p. set up a guest rest place in the non-business area.

Q. provide in-store tracing service.

R. provide valet booking and taxi arrangement service.

8. There are disabled people going out of ramps in the foyer and main public areas, and wheelchairs are provided. There are special toilets or toilet seats for the disabled, which can provide special services for the disabled.

T. can provide services in at least two foreign languages (English is a necessary language). All instructions and services are written in at least both Chinese and English.

u. The switchboard can provide telephone service for guests in at least three foreign languages (English is the necessary language).

6.5.8 guest rooms

a. There are at least 4 rooms (sets) available for rent.

B. the area of 7% guest rooms (excluding bathrooms and corridors) shall not be less than 2 square meters.

C. Luxurious decoration, including luxurious upholstered bed, writing desk, wardrobe, clothes rack, coffee table, chair or simple sofa, bedside table, bedside lamp, desk lamp, full-length mirror, luggage rack and other advanced supporting furniture. The interior is covered with high-grade carpets or high-quality wooden floors. Area lighting is adopted and the illumination of the target object is good.

D. There is a bathroom, equipped with a high-grade pumping toilet, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (without a shower head if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom is decorated with luxurious building materials on the ground and walls, with elegant and soft colors, zoning lighting and good illumination of the destination. Good exhaust system, 11/22V power socket, telephone accessory, hair dryer and scale.

D. 24-hour supply of cold and hot water.

e. there are direct domestic and international long-distance calls. Instructions for use and a local telephone book are available next to the telephone.

F. There are color TV sets, audio equipment and closed-circuit television broadcasting system. There are not less than 16 broadcast channels, including satellite TV programs or self-made programs, with quite a few instructions and programs. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, which are broadcast at least twice a day, and the broadcast time ends at night not earlier than 1 am.

g has very effective noise prevention and sound insulation measures.

H. there are inner curtains and outer shading curtains.

i have a single room.

J. has suites.

K. a luxury suite with at least 5 rooms.

L. There is a guest room for the disabled, and the equipment in this room can meet the general requirements of the disabled.

m. stationery suitable for the star rating of the hotel itself. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests.

n. guest rooms and bathrooms should be cleaned up once a day, sheets and pillowcases should be changed every day, and guest supplies and consumables should be replenished. At the request of guests, they should go into the room at any time to clean up and replenish guest supplies and consumables.

O. provide turndown service, and place good night cards, flowers or crystal gifts.

p.24h provides hot and cold drinking water and ice cubes, and tea or coffee is provided free of charge.

Q. there is a mini-bar (including a mini-refrigerator) in the guest room, which provides enough drinks, and puts hard liquor in a proper position, with drinking utensils and wine list.

R. when guests receive guests in the room, they can provide extra chairs and tea service upon request.

S. provides wake-up call service.

T. provides message service.

u. provide clothes dry cleaning, wet washing, ironing and repairing services, and return them to guests within 24 hours. 18 hours to provide express service.

v. there is a room delivery menu and a drink list, and 24-hour Chinese and western breakfast and dinner room delivery services are provided. There are not less than 1 kinds of food delivery dishes, not less than 8 kinds of drinks, not less than 6 kinds of sweets, and there are food delivery cards that can be hung outside the door.

W. Provide shoeshine service.

6.5.9 restaurants and bars

a. the total number of seats is suitable for the reception capacity of rooms.

B. There are Chinese restaurants with reasonable layout and luxurious decoration. Can provide at least two flavors of Chinese food. After dinner, the guests should order food no earlier than 22: .

C. there is a high-class western restaurant with reasonable layout, luxurious decoration and elegant style, equipped with a special western kitchen.

D. There is a unique, elegant and reasonable coffee shop (simple western restaurant). Can provide buffet breakfast and western-style dinner. The coffee shop (or a restaurant) has business hours of not less than 18 hours and has clear business hours.

e. there are appropriate banquet rooms or small banquet halls. Can provide Chinese and western banquet services.

F. There is a bar with reasonable location, elegant decoration, characteristics and independence.

g. Supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least three foreign languages (English is the necessary language).

6.5.1 Kitchen

A. The location is reasonable and the layout is scientific, ensuring that the food delivery route is short and does not cross other public areas.

B. The wall is covered with ceramic tiles, and the floor is covered with anti-slip materials, with a ceiling.

C. The cold dish room and pastry room are separated independently, and there are sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room.

D. The roughing room is isolated from the operation room, and the temperature in the operation room is appropriate, and the cold air supply should be more adequate than that in the guest room.

e. there is enough cold storage.

F. The location of the dishwashing room is reasonable.

g. there are special facilities for placing temporary garbage and keep them closed.

H. between the kitchen and the dining room, there is a spring door with sound insulation, heat insulation and odor isolation.

i. Take effective measures to kill mosquitoes, flies, cockroaches and other pests.

6.5.11 public * * * area

a. There is a parking lot (underground parking lot or parking building).

B. there are enough high-quality passenger elevators, the cars are elegantly decorated, and there are service elevators.

C. there is a public telephone and a local telephone book.

D. There are separate toilets for men and women.

e. There are shopping malls that sell daily necessities for travel, souvenirs, handicrafts and other commodities.

F. There is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing and other services.

g. there is an infirmary.

H. provide ticketing services such as purchasing transportation, movies, and visits.

i. provide sightseeing services in the city.

J. there are special emergency power supply lines and emergency lighting.

6.5.12 Select items (* * 78 items, with at least 35 items)

65.12.1 Guest Room (1 items)

A. Visual inquiry services such as bills and voice mail services can be provided in the guest room through audio-visual equipment.

B. The toilet has a drinking water system.

C. No less than 5% of guest rooms have separate shower and bathtub.

D. No less than 5% of guest rooms and bathrooms have separate wet and dry areas (with separate dressing rooms).

e. all suites are provided with bathrooms for owners and visitors.

F. a business floor is set up, where you can check in and check out, and there is a business center and rest place for guests.

g. the rooms on the business floor are equipped with equipment to send and receive faxes or emails.

H. provide free in-store wireless paging service for guests.

I provide express laundry service 24 hours a day.

J. entrusted service (golden key service)

6.5.12.2 restaurants and bars (8 items)

a. there is a lobby bar.

B. There is a professional teahouse.

C. there are other foreign restaurants except western restaurants with special kitchens.

D. There is a bakery.

e. a restaurant with flavor.

F. There is a grand banquet hall for formal banquets of at least 2 people, with a special banquet kitchen.

g. there are at least 1 restaurants with different flavors (except the large and small banquet halls).

H. There is a 24-hour restaurant.

6.5.12.3 business facilities and services (5 items)

a. provide internet services with a transmission rate of not less than 64 kbit/s.

B. Closed telephone rooms (at least 2).

C. negotiation room (at least 1 people).

D. provide translation, interpretation and full-time secretarial services.

e. Library (with at least 1 books).

6.5.12.4 Meeting facilities (1 items)

A. There is a special meeting hall for at least 2 people, with cloakroom.

B. There should be at least 2 small meeting rooms.

C. simultaneous interpretation facilities (at least 4 languages).

D. conference call facilities are available.

e. there is a live video and audio relay system.

F. There are computers and computer projectors for rent, ordinary film projectors, slide projectors, video recorders and document shredders.

g. there is a special copy room equipped with sufficient copier equipment.

H. modern electronic printing and binding equipment.

i. There is a photographic film developing room.

J. has an exhibition hall of at least 5 square meters.

6.5.12.5 public facilities and health and entertainment facilities (42 items)

a. dance halls.

B. Karaoke hall or KTV room (at least 4 rooms)

C. Game room

D. Chess room

E. Cinema

F. Regular singing and dancing performances.

g. Multi-function hall, which can provide services such as meetings, buffet parties, cocktail parties, etc., and can also serve as a karaoke bar and a ballroom.

H. the gym.

i. Massage room.

J. sauna.

K. steam bath.

L. surfing bath.

m. solarium.

n. Indoor swimming pool (with a surface area of at least 4 square meters).

O. Outdoor swimming pool (with a surface area of at least 1 square meters).

p. tennis court.

Q. Bowling room (at least 4 lanes).

R. Rock climbing practice room.

8. squash room.

T. billiards room.

u. multifunctional comprehensive fitness massage support.

v. electronic simulation golf course.

W. Golf driving range.

X. Golf course. (at least 9 holes)

Y. Circuit.

Z. park.

m. racecourse.

ab. shooting range.

ac. archery range.

ad. actual combat simulation amusement park.

ae. table tennis room.

af. skating rink.

ag. outdoor ski resort.

ah. Self-use bathing beach.

ai. diving.

aj. surfing at sea.

ak. Fishing.

al. beauty salon.

am.boutique.

an independent bookstore.

ao. Independent flower shop.

ap. Baby care and children's recreation room.

6.5.12.6 safety facilities (3 items)

a. electronic card door lock.

B. Guest room valuables safe.

C. Self-contained power generation system.

7 service quality requirements

7.1 basic principles of service

7.1.1 treat guests equally, regardless of race, nationality, country, wealth, closeness, and don't judge people by their appearance.

7.1.2 be polite, warm and friendly to the guests.

7.1.3 be honest with guests and deal fairly.

7.1.4 respect national customs and do not harm national dignity.

71.5 abide by national laws and regulations and protect the legitimate rights and interests of guests.

7.2 basic service requirements

7.2.1 gfd requires

a. gfd of service personnel is dignified, generous and neat. Service personnel should wear badges to meet the requirements of their posts.

B. Service personnel should have a natural, kind and cordial expression and advocate smiling service.

7.2.2 Manners and postures require

civilized manners, dignified posture, active service and compliance with post specifications.

7.2.3 language requirements

a. the language should be civilized, polite, concise and clear.

B. Promote speaking Mandarin.

C. when the questions raised by the guests cannot be solved, they should be patiently explained, and they should not shirk and deal with them.

7.2.4 service business ability and skill requirements

service personnel should have corresponding business knowledge and skills and be proficient in using them.

7.3 service quality assurance system

It has a complete set of effective management systems and operating standards suitable for the operation of this hotel, with inspection, supervision and treatment measures.