Hotel rationalization suggestions

Hotel Reward and Punishment System China Hotel Recruitment Network 2008-3-3 9:43:31 Reward and Punishment Regulations 1. Punishment and Reward Principles (1) Punishment types are divided into: 1. Administrative punishment: admonishment, warning ,dismiss. 2. Economic penalties: Various administrative penalties come with corresponding economic penalties. ① Warning: fine of 5 to 50 yuan; ② Warning: fine of 100 to 200 yuan; ③ Dismissal: only basic salary calculated based on the day of attendance; (2) Reward types are divided into: 1. Administrative rewards: notification of praise, commendation, promotion . 2. Economic rewards: Various administrative rewards come with corresponding economic rewards.

① Notification of praise: bonus of 50 to 100 yuan; ② Commendation: bonus of 150 to 300 yuan; ③ Promotion: salary promotion of the original position by one level (does not represent a change in position); 2. Implementation rules (1) Punishment rules: Warning for mistakes 1 ) causing displeasure to guests due to work mistakes or carelessness; 2) shuffling, slacking off at work, and being passive at work, which affects the service; 3) being careless in service; 4) failing to complete the job well without justifiable reasons ; 5) Drinking or sleeping while working; 6) Staying in the hotel after get off work for personal purposes, affecting the normal work of others; 7) Staying outsiders in the dormitory without permission; 8) Personal appearance does not meet hotel requirements ; 9) Failure to comply with employee dormitory regulations; 10) Failure to comply with hotel dress code; 11) Failure to clock in or sign in on time when commuting; 12) Being late for no reason or leaving within 20 minutes early; 13) Wandering outside the workplace during work; 14 ) Violate hotel courtesy rules; 15) Make noise in public places without authorization or engage in other behaviors that disturb others; 16) Violate staff restaurant rules; 17) Eating, drinking or chewing gum during working hours or outside the staff restaurant; 18 ) Spitting, littering and other unhygienic habits; 19) Failure to maintain the hygiene of work areas, employee dormitories, locker rooms, etc.; 20) Entering non-public areas (such as kitchens, etc.) without permission ; 21) Dishonesty when reporting work; 22) Using hotel guest facilities at will; 23) Doing private work at work; 24) Direct subordinates under the management of management cadres warning of mistakes more than three times in a month; 25) Management cadres discovering employees Failure to correct or conceal errors; 26) Direct subordinates of management cadres who commit major disciplinary violations; Warning errors 1) Minor property damage or guest complaints due to illegal operations or carelessness; 2) Use of the hotel without permission Computers, international/domestic direct dial telephones or other equipment causing losses to the company; 3) Entering guest rooms without permission from the company or guests; 4) Staying overnight in guest rooms without permission (an equal amount of room payment must be paid at the same time); 5 ) Selling items in the hotel without permission; 6) Losing hotel keys due to carelessness; 7) Failure to follow hotel operating procedures, resulting in losses to the hotel, guests or employees; 8) Waste of hotel property, such as tableware, food, paper, etc.; 9) Making or spreading gossip that is harmful to the hotel, guests or employees; 10) Changing work shifts without permission; 11) Absent from work for one day without notifying relevant personnel without cause, which does not have a major impact on work; 12) Violation/refuse to accept hotel/ Supervisor’s decisions, instructions, policies or work procedures; 13) Not participating in regular physical examinations prescribed by the hotel or relevant government departments; 14) Violating hotel/national fire prevention regulations, safety policies, etc. without serious consequences; 15) Refusing guards when entering and exiting the hotel Inspection; 16) Checking in for other employees; 17) Taking/eating food or drinks from the hotel or guests, which does not constitute theft; Errors in dismissal 1) Arguing with guests or in front of guests; 2) Being rude or contradicting guests Guests; 3) Asking for or implying the expectation of tips from guests; 4) Overcharging or undercharging guests or changing bills/receipts for personal purposes; 5) Deceiving or harassing guests; 6) Copying hotel keys without permission; 7) Employed by other companies or engaged in other jobs without the permission of the hotel; 8) Absent from work for two consecutive days or a total of two days in this month without notification; 9) Deliberately failing to report his or her infectious diseases to the hotel; 10) Picking up leftovers If you do not hand it over, you will keep it as something you already have, such as cash, etc.; 11) Conduct personal transactions with hotel guests, thereby conflicting with the interests of the hotel; 12) Organize or participate in unethical activities; 13) Engage in fraud and other fraudulent activities in hotel quality monitoring activities Or failure to report information or poor management;

14) Stealing; 15) Harassing, bullying, endangering hotel guests or employees; 16) Fighting or instigating fights; 17) Engaging in any illegal activities, such as gambling; 18) Violating other national laws; 19) Due to negligence, causing hotel damage Large losses or complaints from guests. Remarks: 1. During the validity period of the warning sanction, if similar mistakes are repeated, a warning will be given; 2. During the validity period of the warning sanction, if any mistakes are made again, the employee will be placed on probation at the same time, and the job salary will be reduced by one level; 3. During the probation period, The company will dismiss those who violate disciplines; 4. The validity period of the punishment: 1 month of warning, 3 months of warning, and 6 months of probation. (2) Reward details: Notification of commendation 1) Those who have been praised by guests for excellent service; 2) Those who have consistently performed well and have been recognized by leaders; 3) Those who have collected money; 4) Those who have not violated disciplines for three consecutive months; 5) Positive Participate in cultural and business training, meet the standards in business and cultural assessment and rank among the top three; 6) Have excellent service skills and be able to lead other employees to make progress together; 7) Act bravely to maintain social morality and order in the villa; Commendation 1 ) Propose reasonable suggestions for hotel operation and management and prove to be effective; 2) Prevent or avoid possible accidents or damage to the villa because they can detect signs in time or take relevant measures; 3) Act bravely and save the villa Large economic losses; 4) Winning significant honors for the hotel in assignments, relevant competitions or evaluations; 5) Being commended by notices more than twice in a row within 3 months; 6) Other outstanding performance or outstanding contributions; Promotion 1) Those who discover signs of an accident or take corresponding measures to avoid major safety accidents and recover heavy losses for the villa; 2) Those who receive awards three or more times in a row within 1 year; 3) Those whose service skills and outstanding management level have been repeatedly praised by guests or Those who have made outstanding achievements; 4) Those who have received awards from the head office this year.