Personal work summary of supervisor position

Model essay on personal work summary of supervisor position (generally 5 articles)

Inadvertently, the work has come to an end. Looking back on your work during this period, I believe you have many feelings. It's time to write a work summary. Then the question is coming, how to write a work summary? The following is a summary essay (generally 5 articles) of my personal work in the supervisor position. Welcome everyone to learn from it, I hope it will help you.

Summary of personal work in the position of supervisor 1 Time passed quickly in the busy work, so a year passed. In retrospect, it was my first year as a department head. I gained the trust of the leaders and became the head of our department. I am also very nervous and worried that I can't do it well, but through hard work, I also led my colleagues in our department to do the work well, and I also gained a lot.

When I was first appointed as the supervisor, my colleagues in the department didn't say anything, but I know they were not so convinced. Although my working ability is really strong, so are my colleagues who are similar to me. Naturally, I can be a supervisor, and they are not so convinced. After all, if one of them becomes a supervisor, I am not convinced, and everyone's ability is similar. I know this idea, and I understand it. If I make any mistakes in my post, it is easy for my colleagues to think that I can't. In that case, they may not listen to me and my arrangement will not be obeyed. In the end, the work of this department may not be completed. So at work, I try not to make mistakes, do things seriously, get along with my colleagues, think from their perspective as much as possible, and unite with colleagues in the department as much as possible to do things well.

In my efforts, my plan, my ability and my achievements have also been seen by my colleagues. They also accepted me, were willing to cooperate with my work, and recognized the fact that I was responsible. During the year's work, everyone cooperated with each other and worked hard to do the things that the whole department should do well. I am also a manager, and I understand that good management is not just a matter of your strong business ability. This is only part of it. More importantly, we need to know how to understand our colleagues, understand their difficulties, and be willing to help them grow and make progress together. At the same time, we also have certain skills and methods in their management. I also use them in the process of continuous learning. In one year, I have done a good job in management, and my growth has surprised me. It's really great.

Of course, this is my first year as a supervisor, so there are still quite a few places that are not detailed and mature enough. If I do it for a long time, I may be able to handle things better or do things better, and I can manage things better. In the management work in the coming year, I will continue to strengthen and strive to do a better job in our department and exceed the target.

Personal work summary of supervisor position 2. Unconsciously, the work of the front desk supervisor has been successfully completed this year. I am honored to contribute to the development of the hotel through the completion of this work. Because this is an important year for hotel development, I have devoted a lot of effort. In addition to managing the front desk staff, I will also be strict with myself in my work, but looking back at the work that the front desk supervisor has done, I realize that I have many shortcomings. Now let me briefly summarize the work of the front desk supervisor of the hotel this year.

Do a good job of patrolling the front desk area to urge employees to perform their duties. The completion of the front desk work is very important to the development of the hotel, and naturally there is no room for negligence. Therefore, I have strengthened the supervision in this respect, requiring employees to do a good job in the front desk, at least when the front desk work is not done well, they can correct it in time, and if employees can't make decisions, they will help each other finish the work. In short, there must be strict requirements for working at the front desk, so as to improve the comprehensive quality through the accumulation of experience. Every week, I will hold a regular meeting to let employees discuss the problems encountered in the front desk work, so that employees' doubts at work can be well solved under the condition of brainstorming.

Do a good job in customer reception and register for appointment. I understand that reception is the main responsibility of the front desk staff. Therefore, no matter whether the customer comes to handle business or handles it by telephone or online, I will make a strict registration to help the other party handle business. At the same time, I will ask the customer to show my ID card. For me, being able to do this job well also means that I can bring a good experience to my customers. Even the completed front desk work will reflect on whether there are any shortcomings. Because I attach great importance to it, this year's front desk work can be completed well.

Pay attention to the improvement of efficiency and make customers feel satisfied when handling business. Because some customers check in or check out at the same time, there will be queues when the hotel is busy. I am also committed to improving work efficiency and hope to solve customers' problems as soon as possible. If the customer is dissatisfied with the hotel service because of the long wait, it will not be worth the candle. Moreover, I have been demanding myself with strict standards, hoping to do better in my work. In this case, I can also use this as a way.

With the completion of the work of the front desk supervisor, I have accumulated a lot of experience, so I will continue to do a good job in the front desk next year and work hard for the development of the hotel, hoping to gain the recognition of the leaders through my good performance in the front desk work.

As a front office supervisor, this year's work has been very smooth and difficult, but I finally survived. There are also many experiences worth summing up this year. Now I will sum up some of my work.

First, the understanding of the importance of the front desk work

Although the contribution of front office work to hotel development is not as big and direct as that of hotel business, marketing, finance and other departments, since the hotel has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter what position or job, it is a part of the overall organizational structure of the hotel and is for the overall goal of the hotel. Front office work should be "the starting point of hotel image and service". Because for customers, the lobby is their first contact with the hotel and their first impression of the hotel. The first impression is very important, so the lobby represents the image of the hotel to a certain extent. At the same time, the hotel's service to customers begins with welcoming guests in the front hall, and a good beginning is half the battle. With the understanding of its importance, I further thought about how to do my work well.

Second, strive to improve service quality.

The main job of the front office is to welcome guests and answer questions for customers, including transferring calls and sending and receiving express mail. Therefore, to do this job well, the most important thing is service attitude and service efficiency. Then I can talk about how I pay attention to maintaining a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. According to the requirements of the first inquiry responsibility system, try to satisfy every customer.

Third, strengthen the study of etiquette knowledge.

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

Fourth, strengthen communication with hotel departments.

Knowing the development of the hotel and the work content of each department, with these knowledge reserves, on the one hand, you can answer customers' questions in time and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the customer's questions within your power, and seize the appropriate opportunity to promote the hotel. Do a good job as a bridge between hotel departments and customers.

Five, strive to create a good front office environment

To maintain a good hotel facade image, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Personal work summary in the position of supervisor 4, in a blink of an eye, I have worked in xx Bank for X years. With the help of leaders and the support of colleagues, I grew from a student born in xx to a bank clerk who can master most of the business skillfully. In 20xx, I transferred from xx branch to xx branch as an account supervisor. Looking back on my work and life this year, I feel that I have gained a lot. Now I will summarize my study and work this year as follows:

First, strengthen study and improve quality.

I was transferred from xx branch to xx branch this year 10 as an account supervisor. I seldom touched the asset business before, and all kinds of businesses have changed a lot, so I need to calm down and re-learn the knowledge of credit business. After I went to my post to clear my mind, I consciously strengthened the theoretical knowledge of various financial products, improved my understanding of our financial products, and became familiar with the credit business in a short time. With the help of the leader and the master, I soon got used to it. I think only after I have a thorough grasp of the business can I provide better service to my customers.

As an account manager, I deeply understand and feel the responsibility of this position. The account manager is a business card for the bank's asset business to serve the public, and it is the hub for customers to contact the bank. How to serve customers better is what I want to learn and improve. On the one hand, we should be familiar with the business products of my bank and know what we can bring to our customers. On the other hand, I need to know what customers need, especially the latter, in order to be targeted.

Second, keep your feet on the ground and work hard.

As an account manager, I work hard. My job is mainly the asset business of banks. While creating benefits for the company, I must always grasp the business risks. I can't bring losses to the bank because of my negligence. This requires me to be careful, observe carefully, investigate truthfully, report carefully and analyze professionally. While maintaining existing customers, I will try my best to tap new customers, meet the needs of customers with professional business processing ability, give priority to obtaining operating profits while achieving personal compliance, and ensure the safety of credit funds.

Third, there are shortcomings.

It is necessary to tap the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to banks. I need to further overcome my impatience when I was young, keep my feet on the ground, improve my work initiative, do more and talk less, and improve myself in practice.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard, enhance my service awareness, and strive to make progress in all aspects to become an excellent account manager.

Summary of personal work in the position of supervisor 5 One year has passed quickly, and now it is the end of the year, so make the following summary of this year's work:

First of all, the gains made in the work mainly include

1, on the eve of the opening of the supermarket, follow up the land reclamation work of the supermarket and get familiar with the basic knowledge of supermarket property management. Strive to do a good job in the early stage of supermarket opening.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, hygiene and discipline inspection, and follow up the hygiene situation of supermarkets and offices every day. Conduct evaluation and supervision.

3. Under the guidance of the superior leader, be responsible for following up the activities after the opening of the supermarket. Make the activity complete smoothly.

4. Work hard with colleagues to complete the arrangement in the early stage of each activity.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often appears unsettled and sometimes even feels at a loss when carrying out specific work.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the supermarket property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and there are often mistakes and omissions on small problems.

5, the efficiency is not fast enough, and the intention of the leader is not fully understood.

Three, adhere to the principle of unity of management, service and benefit.

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and shortcomings in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

1, in view of the new opening of the supermarket and the large number of new employees, the service quality is guaranteed.

2. Strengthen the education of service standards for employees, establish a good service image from the attitude of sales staff, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.

3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.

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