Traditional Culture Encyclopedia - Hotel franchise - The hotel owes money for meals
The hotel owes money for meals
Solution to this complaint:
1. Apologize to customers for being late in service;
2. Apologize for wasting customers' precious time;
3. Not only do you not accept the payment for late dishes, but you also have to double the payment for late dishes to customers;
4. Because the customer is very busy, it wastes the customer's precious time and posts a suitable taxi fare for the customer;
5. Ask the customer's company clearly and invite them to be the amateur supervisor of the hotel in the future;
6. Investigate the reasons for being late and criticize and educate those responsible;
7. Ask the customer to pay for this meal (* * * is more than 2,500 yuan).
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