The hotel counter can copy the room card and enter your room at any time, so you will feel at ease when you stay in the hotel.

Hotel front desk room card management system

I. Category of room card:

1, room cards are divided into master card, foreman card, floor card and guest card.

2. The master card is held by store-level leaders and relevant room management personnel (chairman, general manager, deputy general manager, customer service director and room manager).

3. The foreman card is held by the foreman of each floor.

4. Floor cards are held by employees on each floor.

5. Guest cards are made by the front desk staff.

Note: If the foreman card and floor card are lost or damaged, they should immediately report to the department and take corresponding measures (degaussing and reissue). The front desk should have a replacement record to avoid the loss of the hotel.

Second, the guest card management system:

1. Before handing over the room key, the front desk staff must confirm the identity of the guest;

2. In principle, only one room key is issued to each single room at the front desk, and two room keys can be issued to the double room according to the requirements of the guests, and indicated in the computer;

3. The room card is lost:

Verify that the guest's identity is consistent with the registration → explain the regulations, and charge the guest or deduct the compensation fee from the deposit (30 yuan) → re-create the L and give the new key to the guest → notify the housekeeper center → insert the card into the room once with the management card (degaussing) to ensure that the key used before inserting the card is invalid.

4. The guest key is damaged:

A. Check the card → show that the room number is the same as the room number reported by the guest, and within the time limit → re-create the L key for the guest and apologize to the guest.

B. The card number cannot be displayed or checked → Verify the identity of the guest is consistent with the registration → Re-create the 1 key for the guest, and apologize to the guest.

5, the guest deposit key:

A. Listen to the room number quoted by the guest, ask the guest to wait a moment → check the room card → show that the room number is consistent with the guest's report, fill in the room number with the room card, insert the key into the new room card, put it in the storage drawer → when the guest comes to pick it up, verify the identity, return the key and tear up the room card with the room number written on it.

B. If the room number cannot be displayed when checking the card, you should first identify yourself, make a new key, and then store it.

C. If the guest asks others to collect it when checking in → fill in the message sheet, please sign it for confirmation → put the key and message sheet in the room card and store it in the cashier drawer → verify the identity when collecting it → keep the message sheet in the guest account until the guest checks out.

6. When the guest checks out, the front desk staff should remind the guest to return the room key → If the key presented by the guest does not have a room card or a deposit slip to prove his room number, the room attendant can be notified to make rounds and go through the check-out formalities after verifying that the card is correct.

7. When checking out, the guest will leave the key in the room: the room attendant will check the room and give it to the front desk. All keys with creases, breaks, obvious stains and breakage shall be kept by the front desk supervisor.

8. Without the permission of the registered guests, it is not allowed to open the guest room or issue cards to any visitors;

9. Any waiter who finds the room card left in a public place should immediately give it to the supervisor on duty and send it back to the reception desk for handling;

10, the room attendant refused to open the door to let the guests in on the grounds that the key was misplaced in the room. He should call the reception desk immediately to verify the identity of the guests. If there is any doubt, he should ask the guests to go through the key replacement formalities at the reception desk.

1 1. When each shift is handed over, the front desk attendant must check the number of guests' keys. Any defects found must be reported and recorded in the handover book.

10. No room number can be attached to all IC cards.

To sum up: it is normal for the hotel manager to enter your room. However, the hotel should be responsible for the theft of guests' property.