The bathrobe in the hotel has rotted.

1, adhering to the customer is always right.

2. Don't get angry, interrupt or argue.

3. Change the meeting, place and time.

4, solve quickly, don't delay.

5. Maintain the interests and image of the hotel. For example, if a customer complains about something black around the toilet, you should listen to him calmly and don't interrupt. Admit your mistake immediately after you finish, which means that this is the hotel's dereliction of duty, and you can solve this problem immediately. In this process, you should calm the mood of the guests and avoid the expansion of contradictions. These are all ways to appease the guests.